Senior GPU Cloud Platform Support Engineer

NVIDIA Corporation; Santa Clara (CA); On-site; USD 108,000 - 173,000; Full time

Job summary

NVIDIA Corporation in Santa Clara, CA seeks passionate software support engineers to partner with internal customers, understand their workloads, troubleshoot issues, and create user-friendly documentation. You’ll support cloud platforms spanning compute, storage, and networking and work with SRE to improve reliability.

The role requires 5+ years in distributed software support, proficiency with Linux, and hands-on experience with Kubernetes and major cloud providers.

Qualifications

• BS/MS degree in Computer science or related areas (or equivalent experience).
• 5+ years of experience with supporting distributed software systems, supporting end-user software platforms, and experience with Linux.
• Experience with Kubernetes, AWS, Azure, OCI, and GCP.
• Background of Infrastructure, Networking, Storage, and DevOps scripting/tooling.
• Understanding of data storage technologies (databases, file, block, blob).
• Customer Service/Support Experience.
• Willingness to work up and down the stack as well as across multiple teams.
• Strong skills in troubleshooting and Communication.

Responsibilities

• Coordinate with multiple internal teams to provide Tier 1 support for complex cloud platforms.
• Define and improve operational workflows (runbooks, escalation paths, support processes).
• Triage/investigate root cause of customer issues and elevate as needed.
• File bugs and report issues while working closely with the Site Reliability team.
• Build tooling to improve customer support process and visibility.
• Deeply understand user workloads and use cases.
• Partner with multiple internal teams to give feedback to engineering teams and develop solutions to aid in their success.
• Be part of an on call rotation to support production systems.

Skills

Linux

Troubleshooting

Communication

Customer service

On-call rotation

Education

BS/MS degree in Computer science or related fields

Tools

Kubernetes

AWS

Azure

OCI

GCP

Job description

NVIDIA Corporation in Santa Clara, CA seeks passionate software support engineers to partner with internal customers, understand their workloads, troubleshoot issues, and create user-friendly documentation. You’ll support cloud platforms spanning compute, storage, and networking and work with SRE to improve reliability.

The role requires 5+ years in distributed software support, proficiency with Linux, and hands-on experience with Kubernetes and major cloud providers.