GovTech Technical Product Manager for Public Services

Civica; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Pension contributions

Private medical insurance

Health cash plan

Life assurance

Critical illness cover

Dental insurance

Affinity groups

Refer a friend bonus

Job summary

Civica is seeking a Technical Product Manager to bridge business needs and technical delivery across global GovTech projects. You will translate complex requirements into precise backlogs, user stories, and acceptance criteria while guiding development teams through Scrum or Kanban processes.

You will collaborate with engineering, design, marketing, and customer success to ensure scalable, high‑quality solutions that align with Civica’s mission to deliver critical public services worldwide.

Qualifications

• Demonstrated experience as a Technical Product Manager, working in a modern software or product organisation.
• Proven ability to create and manage backlogs, writing clear user stories with concise and detailed acceptance criteria.
• Capable of prioritising features, requirements, and tasks based on customer needs, business goals, and technical feasibility.
• Strong technical background with experience in software development.
• Competency to participate in technical discussions, code reviews, and architecture decisions.
• Continuously seeking to understand customer needs, pain points, and motivations to develop products that meet customer requirements and deliver value.
• Strong analytical skills to collect, analyse, and interpret data to inform product decisions.
• Ability to work effectively with cross‑functional teams, including engineering, design, marketing, sales, and customer success.
• Flexible to adapt to changing market conditions, customer needs, and business priorities.
• Strong problem‑solving skills to overcome technical, business, and customer challenges.
• Operates with Agile development methodologies, such as Scrum or Kanban, to manage product development and collaborate with engineering teams.
• Understanding of programming concepts, including data structures, algorithms, and software design patterns.
• Knowledge of technical architecture, including system design, scalability, and performance optimisation.
• Proven ability to work effectively with cross‑functional teams, including engineering, commercial teams, and senior management.
• Experience leading geographically distributed teams.
• Experience with market research, competitive analysis, and market trend analysis.
• Familiarity with UX design principles and human‑centred design methodologies.
• Experience with cloud‑based technologies, such as SaaS, PaaS, or IaaS.
• Familiarity with cloud computing platforms, including AWS, Azure, or Google Cloud.
• Experience with agile development methodologies, including Scrum, Kanban, or Lean.

Responsibilities

• Collaborate with engineering teams to ensure that technical solutions meet product requirements whilst providing technical guidance and oversight to ensure that solutions are technically feasible, scalable, maintainable, and meet quality standards.
• Guide the engineering process by managing product backlogs, creating and refining product requirements into user stories with clear acceptance criteria.
• Participating in team ceremonies, such as sprint planning, daily stand‑ups, and retrospectives, to ensure the engineering team has a clear understanding of product priorities.
• Triaging and resolving product‑related issues, working with the engineering team to address bugs, and communicating with stakeholders to manage expectations.
• Identify upcoming risks and proactively implement strategies to mitigate them, ensuring successful product delivery.
• Together with the Product Manager, make trade‑off decisions when faced with conflicting priorities, resource constraints, or technical limitations.
• Work closely with various stakeholders, including engineering, design, marketing, commercial, and customer success teams to ensure successful product development.
• Analysing data and metrics to inform product decisions, measure product performance, and identify areas for improvement.
• Support a strong culture of knowledge sharing and product decision and design documentation.

Skills

Technical product manager

Backlog management

Prioritization

Software development

Code reviews

Architectural decisions

Customer focus

Analytical thinking

Cross-functional teamwork

Agile

Programming concepts

Technical architecture

Distributed teams

Market research

Competitive analysis

UX design

Cloud technologies

AWS

Azure

Google Cloud

Job description

Civica is seeking a Technical Product Manager to bridge business needs and technical delivery across global GovTech projects. You will translate complex requirements into precise backlogs, user stories, and acceptance criteria while guiding development teams through Scrum or Kanban processes.

You will collaborate with engineering, design, marketing, and customer success to ensure scalable, high‑quality solutions that align with Civica’s mission to deliver critical public services worldwide.