GovTech Platform Operations Lead

IdeaScale; Washington (District of Columbia); Sur place; USD 80 000 - 120 000; Plein temps

Résumé du poste

A leading SaaS provider in Washington, D.C., seeks a Government SaaS Operations Manager to oversee day-to-day operations for government clients. This key role entails managing onboarding, platform configurations, and providing support. You will ensure smooth service delivery and effective communication with government teams. Ideal candidates should be U.S. citizens with experience in SaaS operations, project management, and training. The position involves strong collaboration and familiarity with various tools, underlining the importance of clear execution and feedback for continual improvement.

Qualifications

• U.S. citizenship required due to government contracts.
• Experience with Federal, State, Local government contracting and project management.
• Proficiency in English with strong communication skills.

Responsabilités

• Own onboarding, configuration, and rollout of the platform for government customers.
• Gather requirements and translate them into platform tasks.
• Deliver onboarding and periodic training sessions.

Connaissances

SaaS operations

Project management

Technical communication

Data migration support

Customer support

AI productivity tools

Training and facilitation

Outils

HubSpot

Google Workspace

Slack

Zoom

Description du poste

A leading SaaS provider in Washington, D.C., seeks a Government SaaS Operations Manager to oversee day-to-day operations for government clients. This key role entails managing onboarding, platform configurations, and providing support. You will ensure smooth service delivery and effective communication with government teams. Ideal candidates should be U.S. citizens with experience in SaaS operations, project management, and training. The position involves strong collaboration and familiarity with various tools, underlining the importance of clear execution and feedback for continual improvement.