GovTech Account Growth Partner (Remote, Travel)

Caselle, Inc.; Provo (UT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work flexibility

Hybrid option for Utah-based team

Travel to regional events

Medical, dental, and vision coverage

401(k) with 4% company match

Job summary

Caselle, Inc. is seeking an Account Manager to own a book of ~200 local-government customers, focusing on relationship and revenue. You will be the main contact, nurture retention, and drive expansion across Caselle and Govineer products.

You'll work with city clerks, treasurers, and managers, conduct quarterly reviews, and lead negotiations to maximize recurring revenue, with a hybrid/remote setup and occasional travel.

Qualifications

• Three+ years in account management, customer success, or expansion sales in B2B SaaS or vertical software.
• Track record of carrying and hitting a revenue or retention number.
• Comfort having direct commercial conversations, including price increases, without harming the relationship.
• Strong organization across a large book with genuine CRM discipline.
• Customer empathy and retention mindset.
• Proactive and self-directed, with a track record of working effectively remotely.
• Strong communication skills adaptable across municipal roles.

Responsibilities

• Own your book of ~200 Caselle accounts and be the primary contact for each.
• Touch every account each quarter, rotating contacts to ensure proactive outreach.
• Lead quarterly business reviews with top-tier accounts (Tier 1 quarterly, Tier 2 semi-annual).
• Drive upsell and cross-sell across Caselle and Govineer product lines to hit expansion quotas.
• Deliver price increases with clear, customer-ready justification.
• Protect the base by identifying at-risk accounts early and guiding retention efforts.
• Collaborate with city clerks, treasurers, finance directors, and city managers to align on evolving needs.
• Negotiate and close contracts to maximize recurring revenue.
• Advocate and elevate, triaging issues with support and ensuring resolution.
• Show up in person by attending regional conferences and ~6 onsite visits per year.
• Keep the system clean by maintaining accurate account records and pipeline in HubSpot.

Skills

Account management

Revenue ownership

CRM discipline

Remote work

Communication

Job description

Caselle, Inc. is seeking an Account Manager to own a book of ~200 local-government customers, focusing on relationship and revenue. You will be the main contact, nurture retention, and drive expansion across Caselle and Govineer products.

You'll work with city clerks, treasurers, and managers, conduct quarterly reviews, and lead negotiations to maximize recurring revenue, with a hybrid/remote setup and occasional travel.