Public Sector CSM – Data-Driven Adoption & Retention

Equifax, Inc. in; Boston (MA); On-site; USD 105,000 - 130,000; Full time

Job summary

Equifax is seeking a Customer Success Manager for Government Solutions to drive value realization across state agencies. The role partners with State Account Executives to ensure adoption, onboarding, and ongoing enablement of Equifax data solutions, while monitoring usage and churn risk.

The position requires 3+ years in enterprise CS or strategic accounts, with 1+ year supporting state government, and up to 50% travel. AI productivity tools experience is a plus for process optimization.

Qualifications

• Bachelor's degree or relevant work experience.
• 3+ years of experience in enterprise customer success or strategic account management.
• 1+ years supporting state government agencies preferred.
• Proven cross-functional liaison across sales, product and support.

Responsibilities

• Partner with State Account Executives to map agency objectives and drive solution adoption.
• Act as public sector SME, lead onboarding, integration planning and enablement.
• Conduct performance reviews and value realizations to optimize usage and reduce churn.
• Lead cross-functional alignment with operations, engineering and product for feedback and enhancements.
• Develop automated data reporting workflows to deliver weekly, monthly and quarterly metrics.

Skills

Enterprise customer success

Strategic account management

Cross-functional collaboration

Project management

Travel readiness

Education

Bachelor's degree or relevant work experience

Tools

AI productivity tools

Job description

Equifax is seeking a Customer Success Manager for Government Solutions to drive value realization across state agencies. The role partners with State Account Executives to ensure adoption, onboarding, and ongoing enablement of Equifax data solutions, while monitoring usage and churn risk.

The position requires 3+ years in enterprise CS or strategic accounts, with 1+ year supporting state government, and up to 50% travel. AI productivity tools experience is a plus for process optimization.