Government Service Designer — Discovery & Experience Lead

UNAVAILABLE; McLean (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

UNAVAILABLE is seeking a Service Designer to guide government clients through our Design Intelligence framework, incorporating human-centered methods to solve organizational and experience challenges. You will lead discovery sessions, act as the voice of the customer, and ensure needs are reflected in proposed solutions.

Responsibilities include conducting workshops, synthesizing data to shape strategies, and creating journey maps, service blueprints, and roadmaps.

Qualifications

• 4+ years of experience in human-centered design, service design, and/or customer experience design.
• Portfolio demonstrating ideology, methods, tools, skills, and craft.

Responsibilities

• Guide government clients through our Design Intelligence framework.

Skills

Human-centered design

Service design

Customer experience design

Agile/Scrum

Education

Degree in HCD or service design

Tools

Adobe Creative Suite

Mural

Lucidchart

Job description

UNAVAILABLE is seeking a Service Designer to guide government clients through our Design Intelligence framework, incorporating human-centered methods to solve organizational and experience challenges. You will lead discovery sessions, act as the voice of the customer, and ensure needs are reflected in proposed solutions.

Responsibilities include conducting workshops, synthesizing data to shape strategies, and creating journey maps, service blueprints, and roadmaps.