Government Refund Specialist

VIVA USA Inc; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

VIVA USA Inc. is seeking an Accounts Receivable Research analyst to support the recovery process for held funds and open AR balances. You will perform detailed research in claims and imaging systems, and coordinate with finance to ensure adjustments are correctly applied.

The role emphasizes accuracy, customer-focused communication with providers and members, and the ability to handle multiple tasks including reconciliations and special projects as required.

Qualifications

• Experience researching and resolving accounts receivable issues.
• Strong attention to accuracy and detail in financial data.

Responsibilities

• Perform research in the claims system to resolve outstanding items.
• Leverage imaging system and financial reporting to ensure funds are identified and applied.
• Conduct manual adjustments to refund requests as needed.
• Collaborate with providers and members to resolve open AR balances.
• Complete special projects, reconciliations, and analyses as assigned.

Skills

AR research

Data analysis

Attention to detail

Communication

Tools

Claims system

Imaging system

Financial reporting

Job description

Onsite may transition to hybrid at manager's discretion. Candidates must have their own equipment to work hybrid scheduled. Otherwise they will need to work fully onsite.

This team will perform maintenance to claim overpayments and perform research to help resolve open AR inventory. The team members must complete research in the claims system, image system and financial reporting to ensure funds are available to be applied and are cleared once they have completed their tasks. Employee will also be responsible for researching and performing manual adjustments to solicited and unsolicited refund requests as necessary from inquiries received via written correspondence in the recovery process. Customer focused with demonstrated success working with providers' and members' account receivables and payables to research and resolve outstanding balances. Perform special projects, reconciliations, research and analysis as assigned.

Notes:

Candidates must have their own equipment to work hybrid scheduled. Otherwise they will need to work fully onsite.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status