Collections Supervisor

VIVA USA Inc; Levittown (PA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

VIVA USA Inc in Levittown, PA is seeking a Collections Supervisor to oversee accounts receivable processing and maintain high levels of customer service while supporting departmental goals.

The role requires 5+ years in collections with 3+ in supervisory capacity, SAP/WMS ERP experience preferred, and strong analytical, interpersonal, and communication skills. Hybrid work: two days from home and three in office, with initial onsite expectation.

Qualifications

• Bachelor's degree in Accounting, Finance or similar field.
• 5+ years of collections experience with 3+ years in supervisory capacity.
• Strong analytical skills.
• Experience with ERP/SAP or similar warehouse management software preferred.
• Strong computer skills (Google, Excel).
• Excellent interpersonal and communication skills.

Responsibilities

• Review collection reports to assess status and policy effectiveness.
• Provide monthly accounts receivable reports to Senior Management.
• Manage collection of past due receivables and hold process.
• Research and manage dispute resolutions with sales and customers.
• Train new associates and assist manager with special projects.

Skills

Analytical skills

Interpersonal communication

Computer skills

Leadership/management

Education

Bachelor's degree in Accounting, Finance or similar

Tools

ERP systems (SAP/WMS)

Job description

JOB SUMMARY:

The Collection's Supervisor is responsible for performing tasks essential to the processing of A/R and maintaining the highest level of customer service. In addition, assist in overall management of the department including developing and improving operational goals of department and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Review collection reports to ascertain status of collection and balance outstanding and to evaluate effectiveness of current collection policies and procedures.
• Provide monthly A/R reports to Senior Management.
• Responsible for the collection of past due receivables.
• Manage the hold process for customer accounts.
• Research and manage dispute resolution processes by working with sales, customer service & the customer.
• Review past due accounts for placement with collection agencies when necessary.
• Process credit card payments.
• Process customer refunds.
• Train new associates.
• Assist manager with special projects and other duties as needed.

QUALIFICATIONS:

• Bachelor's degree in Accounting, Finance or similar course of study.
• Minimum of 5+ years collections experience with at least 3 years in supervisory/management capacity.
• Strong analytical skills.
• SAP/Warehouse management software experience or similar ERP experience preferred.
• Strong computer skills (Google, Excel, etc.).
• Excellent interpersonal and communication skills.

Notes:

Hybrid: Two Days from home and three in office (first few weeks the expectation will be that the contracter will work onsite)

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status