Refund Recovery & AR Specialist (Hybrid/Onsite)

VIVA USA Inc; Chicago (IL); On-site; USD 60,000 - 90,000; Full time

Job summary

VIVA USA Inc. is seeking an Accounts Receivable Research analyst to support the recovery process for held funds and open AR balances. You will perform detailed research in claims and imaging systems, and coordinate with finance to ensure adjustments are correctly applied.

The role emphasizes accuracy, customer-focused communication with providers and members, and the ability to handle multiple tasks including reconciliations and special projects as required.

Qualifications

• Experience researching and resolving accounts receivable issues.
• Strong attention to accuracy and detail in financial data.

Responsibilities

• Perform research in the claims system to resolve outstanding items.
• Leverage imaging system and financial reporting to ensure funds are identified and applied.
• Conduct manual adjustments to refund requests as needed.
• Collaborate with providers and members to resolve open AR balances.
• Complete special projects, reconciliations, and analyses as assigned.

Skills

AR research

Data analysis

Attention to detail

Communication

Tools

Claims system

Imaging system

Financial reporting

Job description

VIVA USA Inc. is seeking an Accounts Receivable Research analyst to support the recovery process for held funds and open AR balances. You will perform detailed research in claims and imaging systems, and coordinate with finance to ensure adjustments are correctly applied.

The role emphasizes accuracy, customer-focused communication with providers and members, and the ability to handle multiple tasks including reconciliations and special projects as required.