Refund Analyst

MedSrv, LLC.; Chattanooga (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Competitive benefits

Paid time off

401k with match

Job summary

MedSrv, LLC. seeks a Refund Analyst to join our Revenue Cycle Management team. You will identify overpayments, issue refunds, and ensure accuracy in financial records while maintaining customer satisfaction and integrity.

Key tasks include reviewing Credit Balance Reports daily, preparing refund letters with EOBs, and resolving posting errors. The role requires a high school diploma and at least 1 year of relevant experience, with a focus on precision and timely communication.

Qualifications

• A high school diploma or equivalent is required.
• Minimum of one year of relevant experience and/or training preferred.
• A comparable combination of education and experience will also be considered.

Responsibilities

• Review and work Credit Balance Reports by provider group/Work Queue daily
• Prepare refund letters with supporting EOBs/documentation; save to designated folder for mailing with refund checks
• Document accounts with refund reasons and apply correct Kickcodes when needed
• Open cases for posting errors; pend claims until resolved
• Report posting errors to Directors for correction
• Follow up on unresolved cases older than 10 days
• Use payer websites for updated refund policies and overpayment forms
• Send Overpayment Letters with EOBs to insurers to determine if overpayments can be recouped from future remits
• Adjust credit balances for all carriers (except Government) with the correct adjustment code when OPL letters are sent
• For Government carriers, apply the correct Kickcode once OPL letters are sent
• Work all correspondence within 7 days of receipt
• Maintain productivity standards: 5 claims per hour / 40 accounts per day
• Meet established performance goals within 90 days of employment

Education

High school diploma or equivalent

Job description

As the healthcare industry continues to grow, so does the need for consistent, effective Revenue Cycle Management. AtMedSrv,we believe it takes more than just technology and technical expertise to make a difference. It takesinnovation,awillingness to adapt,and apassion to be the best. We are the difference in Revenue Cycle Management – guided by faith and committed to serving with integrity and compassion.

Position Overview

We’re looking for aRefund Analystto join our growing team. The Refund Analystensures that any overpayments are promptly identified and rectified, leading to improved accuracy in financial records and customer satisfaction. By reviewing accounts with a credit balance and issuing refunds as necessary.If you're ready to contribute to our mission of guiding by faith and serving with integrity and compassion, we want to hear from you! Join the MedSrv team and be part of a company committed to excellence in Revenue Cycle Management.

What You’ll Do

• Review and work Credit Balance Reports by provider group/Work Queue daily
• Prepare refund letters with supporting EOBs/documentation; save to designated folder for mailing with refund checks
• Document accounts with refund reasons and apply correct Kickcodes when needed
• Open cases for posting errors; pend claims until resolved
• Report posting errors to Directors for correction
• Follow up on unresolved cases older than 10 days
• Use payer websites for updated refund policies and overpayment forms
• Send Overpayment Letters with EOBs to insurers to determine if overpayments can be recouped from future remits
• Adjust credit balances for all carriers (except Government) with the correct adjustment code when OPL letters are sent
• For Government carriers, apply the correct Kickcode once OPL letters are sent
• Work all correspondence within 7 days of receipt
• Maintain productivity standards: 5 claims per hour / 40 accounts per day
• Meet established performance goals within 90 days of employment

What We’re Looking For

• A high school diploma or equivalent is required.
• Minimum of one year of relevant experience and/or training preferred.
• A comparable combination of education and experience will also be considered.

Physical Requirements

• Able to work at a computer for extended periods.
• Occasionally lift up to 15 lbs.

Why Join Us?

• Work with a team that valuesfaith, integrity, and compassion.
• Supportive, inclusive, and casual work environment.
• Training and development to help you grow.
• Competitive benefits, paid time off, and 401k with match.