Government Programs Customer Service Representative

Maximus; Brownsville (TX); Presencial; USD 21 000 - 26 000; Tempo integral

Resumo da oferta

Maximus is seeking a Customer Service Representative to support large-scale government programs in the public sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, application status, and program guidelines.

You’ll document interactions, follow privacy standards, and escalate complex issues when needed, contributing to citizen experience and the success of public-service initiatives while gaining exposure to

Descrição da oferta de emprego

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.