Government Programs Customer Service Representative

Maximus; Aarons Place (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines.

You’ll document interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed.

Qualifications

• Handles inbound calls, emails, and chats with citizens and program participants.
• Provides timely, accurate information on eligibility, application status, and program guidelines.
• Documents interactions with focus on privacy and compliance.

Responsibilities

• Handle multi-channel inquiries (phone, email, chat) from citizens and participants.
• Provide accurate information on eligibility criteria and program guidelines.
• Document all interactions and escalate complex issues per policy.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.