Government Operations Consultant II - 64000108 1

Civicworks; Tallahassee (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Civicworks in Tallahassee is seeking a Government Operations Consultant II to work with the Florida Department of Health's Division of Medical Quality Assurance. You will analyze and process medical, malpractice, and consumer complaints against licensees, and coordinate responses with boards and agencies.

The role involves investigating cases, interpreting laws and regulations, conducting interviews, issuing citations or cease-and-desist orders, and preparing detailed reports.

Qualifications

• At least two years in data entry, case management, or related regulatory work.
• Proficient with Word, Excel, PowerPoint, Outlook and licensing/compliance systems.
• Knowledge of legal codes, court procedures, and government regulations.
• Strong written and verbal communication and ability to build relationships.
• Strict confidentiality and high attention to detail.
• Willingness to work in the Tallahassee office and travel as needed.

Responsibilities

• Analyze and process medical and consumer complaints against health licensees.
• Investigate cases and interpret applicable laws and regulations.
• Conduct interviews and issue citations or cease-and-desist orders.
• Prepare reports and serve as liaison between boards, complainants, licensees, and agencies.

Skills

Data entry

Case management

Document review

Regulatory compliance

Communication

Tools

Microsoft Office

Licensing systems

Job description

The Government Operations Consultant II works for the Florida Department of Health's Division of Medical Quality Assurance, analyzing and processing medical/allied health complaints, malpractice settlements, and consumer complaints against Florida health care licensees. The role involves investigating cases, interpreting applicable laws and regulations, conducting interviews, issuing citations or cease-and-desist orders, preparing reports, and serving as liaison between professional boards, complainants, licensees, and government agencies.

Key qualifications:

• Two years of experience in data entry, case management, document review/auditing, and applying laws, rules, and regulations
• Proficient computer skills including Word, Excel, PowerPoint, Outlook, and compliance/licensing systems
• Knowledge of legal codes, court procedures, and government regulations
• Strong written and verbal communication skills and ability to establish effective working relationships
• Ability to maintain strict confidentiality and high attention to detail
• Willingness to work physically in the office in Tallahassee, FL and ability to travel