Client Relations Specialist — Escalations & Communications

Florida; Tallahassee (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Department of Children and Families seeks a Client Relations Specialist to manage escalated client issues with empathy and accuracy. The role requires navigating health and human service systems, providing clear, actionable responses, and collaborating with leadership and partner agencies.

Based in Tallahassee, the position is full-time, Mon-Fri 8:00 am – 5:00 pm, with no telework. Bilingual skills (English and Spanish or Creole) are preferred to assist a diverse client base.

Qualifications

• High school diploma or GED.
• 3 years experience in Economic Self Sufficiency.
• 3 years experience in Client Relations and customer service.
• Knowledge of Economic Self Sufficiency systems (Florida, Worker Portal).
• Bilingual (English and Spanish or Creole) preferred.

Responsibilities

• Produce responses to complex client issues from partner agencies and leadership, timely and respectful.
• Facilitate short-term projects using project management to resolve complex issues with multiple parties.
• Provide written and verbal communications of exceptional quality to clients and stakeholders.
• Acquire and maintain sufficient systems knowledge of program areas to collaborate and analyze responses.
• Resolve all client inquiries with accuracy and empathy, ensuring timely service.
• Identify trends, analyze data, and make recommendations for statewide policy or training needs.
• Conduct special projects as assigned by Client Relations Manager or Executive Leadership.
• This is a full-time, in-office position in Tallahassee; attendance is essential.

Skills

Customer service

ES program knowledge

Bilingual (Eng/Span or Creole)

Communication skills

Education

High school diploma or GED

Job description

Department of Children and Families seeks a Client Relations Specialist to manage escalated client issues with empathy and accuracy. The role requires navigating health and human service systems, providing clear, actionable responses, and collaborating with leadership and partner agencies.

Based in Tallahassee, the position is full-time, Mon-Fri 8:00 am – 5:00 pm, with no telework. Bilingual skills (English and Spanish or Creole) are preferred to assist a diverse client base.