Government & Defense Client Success Liaison

Clearspeed Corp.; Miami (FL); Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

Stock options

Unlimited paid time off

Health and wellness coverage

Competitive compensation: salary +BonS

Job summary

Clearspeed Corp. in the United States is seeking a client liaison to support the operations team in the training, execution, and delivery of programs for government defense, security, and intelligence clients.

This is a dynamic, client-facing role with travel across Florida and to client sites, coordinating from onboarding through implementation and ongoing account management. You will work with project managers and internal teams, building strong client relationships, ensuring alignment with

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2+ years in customer service or client success preferred.
• Strong communication, presentation, and influencing skills.
• Customer-focused with ability to work self-initiated and in a team while traveling.
• Experience with US government and military is a plus.
• Experience with investigations or intelligence cycle is a plus.
• Bilingual in English and Spanish is a plus.
• Must be a US citizen and eligible for US government security clearance.

Responsibilities

• Deliver project plans, procedures, FAQs, and training materials to clients.
• Act as a primary liaison for Clearspeed Project Managers to receive client feedback and help deliver project goals and strategies.
• Travel to client sites to act as the face of our project managers and uphold company values and processes.
• Coordinate with internal and external team members on client goals and business objectives.
• Ensure project manager goals and government requirements are fully implemented and delivered.
• Maintain business integrity of programs.
• Uphold internal policies, training materials, and standards.
• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience.
• Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects.
• Perform additional related duties as required.

Skills

Customer service

Communication skills

Education

Bachelor’s degree or equivalent

Job description

Clearspeed Corp. in the United States is seeking a client liaison to support the operations team in the training, execution, and delivery of programs for government defense, security, and intelligence clients.

This is a dynamic, client-facing role with travel across Florida and to client sites, coordinating from onboarding through implementation and ongoing account management. You will work with project managers and internal teams, building strong client relationships, ensuring alignment with