Government Client Success Liaison - Travel-Ready

Clearspeed Corp.; Buffalo, Northern (NY, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Salary and performance bonuses

Stock options

Unlimited paid time off

Health and wellness coverage

Job summary

Clearspeed Corp. in Buffalo, NY is seeking a client success liaison to support our government defense, security, and intelligence programs. You will coordinate onboarding, training, and ongoing account management across client sites throughout the state.

This travel‑heavy, client‑facing role requires strong communication, problem solving, and the ability to work autonomously while upholding company standards. Bachelor’s degree and 2 years’ customer service experience preferred.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 2 years of professional experience providing customer service or client success.
• Ability to communicate and influence at all levels.
• Willingness to travel across the state.

Responsibilities

• Deliver project plans, procedures, FAQs, and training materials directly to clients.
• Act as a primary liaison for Clearspeed Project Managers to receive client feedback as well as help deliver Project Manager goals and strategies.
• Travel to client sites to act as the face of our project managers as well as uphold company values and processes.
• Coordinate with internal and external team members on client goals and business objectives.
• Ensure project manager goals and government requirements are fully implemented and delivered.
• Maintain business integrity of programs.
• Uphold internal policies, training materials, and standards.
• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience.
• Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects.
• Perform additional related duties as required.

Skills

Customer service

Communication

Travel willingness

Teamwork

Problem solving

Spanish language

Education

Bachelor's degree or equivalent

Job description

Clearspeed Corp. in Buffalo, NY is seeking a client success liaison to support our government defense, security, and intelligence programs. You will coordinate onboarding, training, and ongoing account management across client sites throughout the state.

This travel‑heavy, client‑facing role requires strong communication, problem solving, and the ability to work autonomously while upholding company standards. Bachelor’s degree and 2 years’ customer service experience preferred.