Client Partnership Liaison

Clearspeed; Buffalo (NY); Hybrid; USD 70,000 - 115,000; Full time

Benefits offered by this job

Salary + performance-based bonuses

Stock options

Unlimited paid time off

Health and wellness coverage

Job summary

Clearspeed in Buffalo, NY is seeking a client-focused liaison to support government defense, security, and intelligence programs with travel across the state. You will coordinate onboarding, training, and ongoing account management for client success and satisfaction.

You will lead collaboration with project managers, deliver training materials, and ensure delivery of program goals while upholding company standards.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years in customer service or client success.
• Ability to communicate, present, and influence at all levels.
• Customer-focused, self-initiated and able to travel for extended periods.
• Experience with US government and military is a plus.
• Experience with investigations or the intelligence cycle is a plus.
• Fluency in English and Spanish is a plus.
• Must be a US citizen and eligible for US Government security clearance.

Responsibilities

• Deliver project plans, procedures, FAQs, and training materials directly to clients.
• Act as a primary liaison for Clearspeed Project Managers to receive client feedback as well as help deliver Project Manager goals and strategies.
• Travel to client sites to act as the face of our project managers as well as uphold company values and processes.
• Coordinate with internal and external team members on client goals and business objectives.
• Ensure project manager goals and government requirements are fully implemented and delivered.
• Maintain business integrity of programs.
• Uphold internal policies, training materials, and standards.
• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience.
• Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects.
• Perform additional related duties as required.

Skills

Customer service

Communication

Teamwork

Spanish language

Education

Bachelor's degree or equivalent

Job description

• Open to applicants located in the Buffalo, NY area
• Full-time with benefits
• More than 50% within 250 miles

• Open to applicants located in the Buffalo, NY area
• Full-time with benefits
• Hybrid, remote plus travel
• More than 50% within 250 miles

What You Will Do

You will help maximize Clearspeed’s potential by supporting our operations team in the training, execution, and delivery of selected programs with new and existing clients within the government defense, security, and intelligence space. This is a dynamic, client-facing role with travel throughout the state to interact directly with our clients at a variety of locations. You will coordinate throughout the client lifecycle, from onboarding to training to full implementation and ongoing account management, to ensure project success and client satisfaction. You will be part of a collaborative team but will also work autonomously with other liaison team members.

Responsibilities

• Deliver project plans, procedures, FAQs, and training materials directly to clients.
• Act as a primary liaison for Clearspeed Project Managers to receive client feedback as well as help deliver Project Manager goals and strategies.
• Travel to client sites to act as the face of our project managers as well as uphold company values and processes.
• Coordinate with internal and external team members on client goals and business objectives.
• Ensure project manager goals and government requirements are fully implemented and delivered.
• Maintain business integrity of programs.
• Uphold internal policies, training materials, and standards.
• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience.
• Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects.
• Perform additional related duties as required.

Who You Are

We value team members who are curious, creative, driven, and enthusiastic. You are a proactive problem solver with strong customer service and communication skills. You are a team player with a strong work ethic, initiative, and a positive and outgoing attitude.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• 2 years of professional experience providing customer service or client success preferred.
• Demonstrated ability to communicate, present and influence at all levels.
• Customer focused, must be able to work on a self-initiated basis and in a team environment. Must be outgoing, responsible, and able to function in a team while traveling for extended periods of time.
• Experience within the US government and military is a plus.
• Experience with investigations or the intelligence cycle is a plus.
• Fluency in both English and Spanish is a plus.
• Due to the nature of our US Government contracts, this position may involve access to classified US Government information. Applicants must meet eligibility requirements for US Government security clearance. *Must be a US citizen and eligible for a US Government security clearance.*

Who We Are

At Clearspeed, we are driven by corporate DNA committed to the service of others and a passion for our AI-enabled technology that is redefining risk assessment. Our fast-growing team spans operations across the US, Canada, and EMEA. Together our team of brilliant minds, diverse in expertise and experience, collaborate and contribute to a shared vision of enabling trust, faster.

Our company is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion in our workplace, and we welcome and encourage individuals of all backgrounds to apply and join us on our journey to build trust faster.

Why join us?

• Impactful work
• Collaborative environment
• Work-life balance

Our benefits (may vary based on geographical location)

• Competitive compensation: salary + performance-based bonuses
• Stock options
• Unlimited paid time off
• Health and wellness coverage

Join us at Clearspeed and be a part of our success story. Together, we can make a difference!

Salary

Salary range is based on national benchmark data of comparable roles, skills and experience level. Exact compensation will be based on individual skills and experience, and location which will be assessed during the interview process.

Salary Description

$70,000 - $115,000