Government Client Success Liaison — Travel

Clearspeed; Miami (FL); On-site; USD 70,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation: salary + is

Stock options

Unlimited paid time off

Health and wellness coverage

Job summary

Clearspeed is seeking a travel-focused Client Operations Coordinator to support our government defense, security, and intelligence programs. This role requires frequent travel across Florida and the surrounding states, onboarding clients, and coordinating with project managers.

You will deliver training materials, serve as the liaison, and help ensure project success while upholding company standards and client satisfaction. Fluency in English is required, Spanish is a plus.

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• 2 years of professional experience providing customer service or client success preferred.
• Demonstrated ability to communicate, present and influence at all levels.
• Customer focused, must be able to work on a self-initiated basis and in a team environment. Must be outgoing, responsible, and able to function in a team while traveling for extended periods.
• Experience within the US government and military is a plus.
• Experience with investigations or the intelligence cycle is a plus.
• Fluency in both English and Spanish is a plus.
• Must be a US citizen and eligible for a US Government security clearance.

Responsibilities

• Deliver project plans, procedures, FAQs, and training materials directly to clients.
• Act as a primary liaison for Clearspeed Project Managers to receive client feedback as well as help deliver Project Manager goals and strategies.
• Travel to client sites to act as the face of our project managers as well as uphold company values and processes.
• Coordinate with internal and external team members on client goals and business objectives.
• Ensure project manager goals and government requirements are fully implemented and delivered.
• Maintain business integrity of programs.
• Uphold internal policies, training materials, and standards.
• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience.
• Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects.
• Perform additional related duties as required.

Skills

Customer service

Communication

Team collaboration

Problem solving

Education

Bachelor’s degree or equivalent

Job description

Clearspeed is seeking a travel-focused Client Operations Coordinator to support our government defense, security, and intelligence programs. This role requires frequent travel across Florida and the surrounding states, onboarding clients, and coordinating with project managers.

You will deliver training materials, serve as the liaison, and help ensure project success while upholding company standards and client satisfaction. Fluency in English is required, Spanish is a plus.