Client Success Liaison for Government Programs (Travel)

Clearspeed; Buffalo (NY); Hybrid; USD 70,000 - 115,000; Full time

Benefits offered by this job

Salary + performance-based bonuses

Stock options

Unlimited paid time off

Health and wellness coverage

Job summary

Clearspeed in Buffalo, NY is seeking a client-focused liaison to support government defense, security, and intelligence programs with travel across the state. You will coordinate onboarding, training, and ongoing account management for client success and satisfaction.

You will lead collaboration with project managers, deliver training materials, and ensure delivery of program goals while upholding company standards.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Minimum 2 years in customer service or client success.
• Ability to communicate, present, and influence at all levels.
• Customer-focused, self-initiated and able to travel for extended periods.
• Experience with US government and military is a plus.
• Experience with investigations or the intelligence cycle is a plus.
• Fluency in English and Spanish is a plus.
• Must be a US citizen and eligible for US Government security clearance.

Responsibilities

• Deliver project plans, procedures, FAQs, and training materials directly to clients.
• Act as a primary liaison for Clearspeed Project Managers to receive client feedback as well as help deliver Project Manager goals and strategies.
• Travel to client sites to act as the face of our project managers as well as uphold company values and processes.
• Coordinate with internal and external team members on client goals and business objectives.
• Ensure project manager goals and government requirements are fully implemented and delivered.
• Maintain business integrity of programs.
• Uphold internal policies, training materials, and standards.
• Create strong working relationships across all accounts by understanding each client’s unique needs and providing best-in-class client experience.
• Drive client adoption of Clearspeed solutions; identify opportunities to increase and expand projects.
• Perform additional related duties as required.

Skills

Customer service

Communication

Teamwork

Spanish language

Education

Bachelor's degree or equivalent

Job description

Clearspeed in Buffalo, NY is seeking a client-focused liaison to support government defense, security, and intelligence programs with travel across the state. You will coordinate onboarding, training, and ongoing account management for client success and satisfaction.

You will lead collaboration with project managers, deliver training materials, and ensure delivery of program goals while upholding company standards.