AWS Enterprise Customer Success Specialist

Amazon; Hoschton (GA); On-site; USD 24,796 - 33,062; Full time

Job summary

Amazon is seeking a Customer Service Specialist to support US Government and enterprise customers from its Atlanta area operations. The role focuses on guidance, troubleshooting and billing management for AWS services including EC2, S3, and IAM.

You will collaborate with cross-functional teams to strengthen client relationships and promote AWS adoption. Ideal candidates hold a Bachelor’s degree and demonstrate strong analytical and communication skills.

Qualifications

• Bachelor’s degree required with strong analytical and communication skills.
• Knowledge of AWS services (EC2, S3, IAM) and billing preferred.
• Ability to consult customers and drive adoption initiatives.

Responsibilities

• Advocate for USG and enterprise clients; manage complex account and billing issues.
• Collaborate with enterprise clients to understand AWS usage and billing needs; provide actionable insights.
• Perform deep-dive analysis of USG/Enterprise client accounts and billing artifacts.
• Educate clients on discovery options, alerts, and cost optimization plans.
• Deliver concise, client-focused support to enterprise clients.

Skills

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

EC2

S3

IAM

Job description

Amazon is seeking a Customer Service Specialist to support US Government and enterprise customers from its Atlanta area operations. The role focuses on guidance, troubleshooting and billing management for AWS services including EC2, S3, and IAM.

You will collaborate with cross-functional teams to strengthen client relationships and promote AWS adoption. Ideal candidates hold a Bachelor’s degree and demonstrate strong analytical and communication skills.