Governance & Controls Product Lead - Payments Networks

JP Morgan Chase; Tampa (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

JP Morgan Chase seeks a Product Delivery Manager for Governance in the Payment Network Office (PNO) in Tampa to strengthen control environments and minimize operational risk. You will lead end-to-end control processes, drive automation, and liaise with Risk, Compliance, Finance, and IT teams to align on governance expectations and improvements.

You will establish metrics, support regulatory/audit readiness, and guide stakeholders through remediation plans while proactively managing risk across

Qualifications

• 5+ years in governance, controls, audit, operational risk, or risk management in financial services/payments.
• Understanding of payments networks and lifecycle risks.
• Familiar with risk/control frameworks and governance forums in large banks.
• Experience spanning control execution and control design/oversight.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication; able to influence across teams.

Responsibilities

• Define and oversee operational and financial controls for PNO activities.
• Enhance the PNO control environment and governance rhythms.
• Identify control gaps and enable timely remediation across payments lifecycle.
• Establish and report governance KPIs and support risk-based prioritization.
• Lead audit readiness activities and maintain control artifacts.
• Manage Issues and Action Plans end-to-end with clear ownership and timelines.
• Drive control automation and efficiency, reducing manual effort and improving data quality.
• Engage Risk, Compliance, Finance, Operations, Product, Technology and Audit to embed governance expectations.
• Support a culture of strong risk management and continuous improvement.

Skills

Governance & risk management

Controls execution & design

Audit readiness & documentation

Metrics & data-driven reporting

Cross-functional collaboration

Stakeholder influence

Operational risk awareness

Job description

JP Morgan Chase seeks a Product Delivery Manager for Governance in the Payment Network Office (PNO) in Tampa to strengthen control environments and minimize operational risk. You will lead end-to-end control processes, drive automation, and liaise with Risk, Compliance, Finance, and IT teams to align on governance expectations and improvements.

You will establish metrics, support regulatory/audit readiness, and guide stakeholders through remediation plans while proactively managing risk across