GovCloud+ Salesforce Operations Leader

Ohio Department of Job and Family Services; Akron (OH); On-site; USD 102,000 - 145,000; Full time

Job summary

The Salesforce Operations Manager at the Office of Information Services leads governance, stability, and operational excellence for the GovCloud+ platform, serving critical agency applications in a high‑demand environment.

You will oversee multiple Salesforce apps, ensure security and compliance, manage licensing and vendor relations, and drive continuous improvements across production operations.

Responsibilities

• Oversee day‑to‑day administration and operational stability of the Salesforce GovCloud+ environments, ensuring production regions, schedules, and core services run reliably.
• Coordinate, review, and approve all Salesforce configuration, metadata, and deployment activities to maintain governance standards and prevent disruption to production operations.
• Manage user access, permission structures, and security controls—ensuring compliance, data integrity, and adherence to platform guardrails.
• Monitor platform performance, logs, integrations, and security events; lead troubleshooting and escalation with Salesforce Support and vendors to resolve high‑impact issues.
• Guide environment planning, sandbox refresh cycles, release readiness, and deployment sequencing to ensure continuity of batch processes and system workflows during updates.
• Maintain compliant data management and backup strategies using approved backup tools, ensuring recoverability, continuity, and protection of critical production data.
• Coordinate with integration teams and other technical units to ensure connected systems and APIs run current, stable versions within production schedules.
• Supervise and mentor Salesforce administrators, providing direction, technical oversight, problem‑solving support, and ensuring adherence to operational standards.
• Serve as the primary point‑of‑contact for Salesforce licensing, renewals, and vendor coordination, ensuring resource planning aligns with operational and budget needs.
• Develop, maintain, and enforce operational standards, procedures, documentation, and performance reporting that support reliable production management and continuous improvement.

Job description

The Salesforce Operations Manager at the Office of Information Services leads governance, stability, and operational excellence for the GovCloud+ platform, serving critical agency applications in a high‑demand environment.

You will oversee multiple Salesforce apps, ensure security and compliance, manage licensing and vendor relations, and drive continuous improvements across production operations.