GovCloud Cloud Operations Lead

Marsh McLennan; Louisville (KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Marsh invites applications for a Cloud Operations Manager to lead a hands-on team of 4 engineers responsible for AWS GovCloud environments and critical applications in a regulated setting.

The role blends technical ownership with people leadership, incident resolution, change management, and ongoing security/compliance efforts. Remote/hybrid options and on-call rotation are part of the schedule, based in Louisville, Kentucky.

Qualifications

• Hands-on experience supporting AWS environments.
• Ability to work independently and collaboratively on routine tasks and projects.
• Strong problem-solving and the ability to learn quickly.
• Strong communication and documentation skills.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Familiarity with security and compliance controls in a regulated environment.
• Balance hands-on technical delivery with people leadership, prioritization and team support.
• Experience leading or managing a small technical operations or infrastructure team.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Proficiency in Windows and/or Linux server administration.

Responsibilities

• Lead and manage a team of 4 cloud operations engineers, including work allocation, coaching, development and performance management.
• Participate in a rotating weekly on‑call schedule.
• Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
• Independently own a portfolio of work and projects, from defining the approach through execution.
• Identify, propose and implement cost‑optimization improvements.
• Identify and implement operational improvements, including automation and process refinement where appropriate.
• Create and maintain comprehensive documentation for all configurations and procedures, and ensure the team follows documentation standards.
• Work with cross‑functional teams and vendor teams to coordinate fixes, maintenance and escalations.
• Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
• Support incident management, root cause analysis and problem resolution within SLA expectations.
• Provide technical leadership for troubleshooting and resolving infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
• Perform and oversee patching, upgrades, maintenance and routine operational tasks through approved change management processes.
• Monitor the health, performance and utilization of the AWS GovCloud environments, respond to alerts and elevate issues as appropriate.
• Set team priorities and coordinate operational workload across incidents, service requests, maintenance activities and project work.
• Remain hands‑on in supporting the deployment, configuration and management of AWS GovCloud infrastructure (compute, storage, networking, etc.).

Skills

AWS environments

Leadership

On-call experience

Documentation

Incident management

Security/compliance

Audit support

Windows/Linux admin

Problem solving

Communication

CloudWatch

Scripting

Education

Bachelor's degree (preferred)

Tools

CloudWatch

GovCloud

Job description

Marsh invites applications for a Cloud Operations Manager to lead a hands-on team of 4 engineers responsible for AWS GovCloud environments and critical applications in a regulated setting.

The role blends technical ownership with people leadership, incident resolution, change management, and ongoing security/compliance efforts. Remote/hybrid options and on-call rotation are part of the schedule, based in Louisville, Kentucky.