GovCloud - Cloud Operations Engineer

Marsh McLennan; Louisville (KY); On-site; USD 90,000 - 140,000; Full time

Job summary

Marsh McLennan is seeking a Cloud Operations Engineer in Louisville, KY to support AWS GovCloud environments and critical applications. The role covers day-to-day cloud operations, server administration, incident resolution, patching and security compliance in a regulated setting.

You will own a portfolio of work from approach to execution, collaborate with internal and vendor teams, and drive continuous improvement in reliability and efficiency.

Qualifications

• Hands-on experience supporting AWS environments.
• Proficiency in Windows and/or Linux server administration.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Strong communication and documentation skills.
• Strong problem-solving and the ability to learn quickly.
• Ability to work independently and collaboratively on routine tasks and projects.

Responsibilities

• Manage and support the deployment, configuration, and management of AWS GovCloud infrastructure (compute, storage, networking, etc.).
• Monitor the health, performance and utilization of the AWS GovCloud environments, respond to alerts and upscale issues as appropriate.
• Perform patching, upgrades, maintenance and routine operational tasks through approved change management processes.
• Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
• Support incident management, root cause analysis and problem resolution within SLA expectations.
• Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
• Work with cross-functional teams and vendor teams to coordinate fixes, maintenance and escalations.
• Create and maintain comprehensive documentation for all configurations and procedures.
• Identify and implement operational improvements, including automation and process refinement where appropriate.
• Identify, propose and implement cost-optimisation improvements.
• Independently own a portfolio of work and projects, from defining the approach through execution.
• Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
• Participate in a rotating weekly on-call schedule.

Skills

AWS

Windows/Linux

Cloud infrastructure

Security & compliance

Troubleshooting

Documentation

Communication

Independent work

Tools

CloudWatch

Monitoring tools

Log analysis

ITIL processes

Agile tools

Job description

Company:

Marsh

Description:

Summary:

We are seeking a Cloud Operations Engineer to join our team supporting AWS GovCloud environments and business-critical applications. This full-time role is responsible for day-to-day cloud operations, server administration, incident resolution, change management, problem management, patching, monitoring, and security compliance in a regulated environment. The ideal candidate will have hands-on AWS experience, proficiency in Windows and/or Linux server administration, and the ability to independently own a portfolio of work and projects from defining the approach through execution, while collaborating with internal and vendor teams to maintain reliable operations and drive continuous improvement.

Key Responsibilities:

• Manage and support the deployment, configuration, and management of AWS GovCloud infrastructure (compute, storage, networking, etc.).
• Monitor the health, performance and utilization of the AWS GovCloud environments, respond to alerts and upscale issues as appropriate.
• Perform patching, upgrades, maintenance and routine operational tasks through approved change management processes.
• Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
• Support incident management, root cause analysis and problem resolution within SLA expectations.
• Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
• Work with cross-functional teams and vendor teams to coordinate fixes, maintenance and escalations.
• Create and maintain comprehensive documentation for all configurations and procedures.
• Identify and implement operational improvements, including automation and process refinement where appropriate.
• Identify, propose and implement cost-optimisation improvements.
• Independently own a portfolio of work and projects, from defining the approach through execution.
• Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
• Participate in a rotating weekly on-call schedule.

Required Qualifications:

• Hands-on experience supporting AWS environments.
• Proficiency in Windows and/or Linux server administration.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Strong communication and documentation skills.
• Strong problem-solving and the ability to learn quickly.
• Ability to work independently and collaboratively on routine tasks and projects.

Preferred Qualifications:

• Experience supporting regulated, government, or highly controlled cloud environments.
• Previous audit experience, including gathering findings and creating and providing documentation in accordance with audit requirements.
• Scripting or automation experience.
• Familiarity with monitoring and logging tools such as CloudWatch and basic log analysis.
• AWS certification or equivalent cloud credentials.
• Experience with ITIL-based incident, change, and problem management processes.
• Experience using Agile tools to plan, track, and manage operational work.
• Experience using AI tools to enhance productivity and support scripting, troubleshooting, and documentation.
• Experience in FEDRAMP/GovRamp.
• Demonstrated ability to improve operational stability, efficiency and resilience over time.
• Previous experience working on a geographically dispersed team.

Why join our team :

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-beingOur scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.