AWS GovCloud CloudOps Engineer for Regulated Environments

Marsh McLennan; Louisville (KY); On-site; USD 90,000 - 140,000; Full time

Job summary

Marsh McLennan is seeking a Cloud Operations Engineer in Louisville, KY to support AWS GovCloud environments and critical applications. The role covers day-to-day cloud operations, server administration, incident resolution, patching and security compliance in a regulated setting.

You will own a portfolio of work from approach to execution, collaborate with internal and vendor teams, and drive continuous improvement in reliability and efficiency.

Qualifications

• Hands-on experience supporting AWS environments.
• Proficiency in Windows and/or Linux server administration.
• Solid understanding of AWS cloud infrastructure concepts, including compute, storage, networking, security groups, DNS and IAM.
• Familiarity with security and compliance controls in a regulated environment.
• Ability to troubleshoot technical issues across infrastructure and application layers.
• Strong communication and documentation skills.
• Strong problem-solving and the ability to learn quickly.
• Ability to work independently and collaboratively on routine tasks and projects.

Responsibilities

• Manage and support the deployment, configuration, and management of AWS GovCloud infrastructure (compute, storage, networking, etc.).
• Monitor the health, performance and utilization of the AWS GovCloud environments, respond to alerts and upscale issues as appropriate.
• Perform patching, upgrades, maintenance and routine operational tasks through approved change management processes.
• Troubleshoot and resolve infrastructure issues involving compute, storage, networking, DNS, IAM and application connectivity.
• Support incident management, root cause analysis and problem resolution within SLA expectations.
• Maintain compliance with security and operational standards, including administrative account control, patch status, services and logging.
• Work with cross-functional teams and vendor teams to coordinate fixes, maintenance and escalations.
• Create and maintain comprehensive documentation for all configurations and procedures.
• Identify and implement operational improvements, including automation and process refinement where appropriate.
• Identify, propose and implement cost-optimisation improvements.
• Independently own a portfolio of work and projects, from defining the approach through execution.
• Support audit activities by gathering findings and creating and providing documentation in accordance with audit requirements.
• Participate in a rotating weekly on-call schedule.

Skills

AWS

Windows/Linux

Cloud infrastructure

Security & compliance

Troubleshooting

Documentation

Communication

Independent work

Tools

CloudWatch

Monitoring tools

Log analysis

ITIL processes

Agile tools

Job description

Marsh McLennan is seeking a Cloud Operations Engineer in Louisville, KY to support AWS GovCloud environments and critical applications. The role covers day-to-day cloud operations, server administration, incident resolution, patching and security compliance in a regulated setting.

You will own a portfolio of work from approach to execution, collaborate with internal and vendor teams, and drive continuous improvement in reliability and efficiency.