Google Team Lead

Acosta, Inc.; Sarasota (FL); Hybrid; USD 51,000 - 62,000; Full time

Job summary

Acosta is seeking a capable Inside Sales Team Lead to manage a CORE Inside Sales team and ensure alignment with customer satisfaction processes. You will collaborate with the Client team on project-based work, monitor the Satisfaction call process in CORE CRM, and use Excel for data management.

You will guide Brand Ambassadors, oversee daily operations, and travel to activation sites to ensure successful campaigns, while using Google Workspace tools to stay organized and communicate clearly.

Qualifications

• Background in roles like Team Lead, Field Manager, or Event Manager within experiential marketing.
• 3 to 4 years of experience in a retail activation environment with a proven track record for success.
• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
• Willingness to Travel - frequent travel within the designated region to support the team on-site.
• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
• A genuine enthusiasm for interacting with people and creating positive brand experiences.

Responsibilities

• Act as the primary contact for Brand Ambassadors in your region; attend team meetings and check-ins.
• Oversee day-to-day operations to ensure flawless execution; verify materials and activation site setup.
• Build team morale and recognize achievements to promote professional growth.
• Lead consumer interactions; demonstrate best practices in educational conversations and brand messaging.
• Meet with on-site contacts to discuss campaign presence, adjustments, or feedback.
• Transport assets to activation sites and assist with setup as needed.
• Resolve logistical challenges and manage staffing changes to keep campaigns on track.
• Review weekly schedules and timesheets as part of essential admin functions.
• Monitor KPIs on consumer engagement and educational reach; report regional performance.

Skills

Team Lead

Field Manager

Event Manager

Sales Experience

Travel Ready

Vehicle Access

Logistics Problem-Solving

Communication Skills

People Engagement

Job description

DESCRIPTION

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

RESPONSIBILITIES

WHAT YOU'LL DO

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concerns

• Oversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly

• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors

• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers

• Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback

• Transportating necessary assets to activation site and support with setup as required

• Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly

• Essential administrative functions i.e. review weekly schedules, verifying timesheets

• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while

• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team

• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management

• Travel regularly and extensively to various activation sites to work alongside your team

• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

QUALIFICATIONS

WHAT YOU BRING

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.

• 3 to 4 years of experience in retail activation environment with a proven track record for success

• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.

• Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.

• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.

• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.

• Experience in reporting and analyzing infield metrics’

• Some sales experience required

• Regular access to a vehicle required

WHY YOU'LL LOVE IT HERE

• Flexible, hybrid work environment

• Work with top-tier brands and inspiring teammates

• Space to grow, learn, and lead

• A supportive, creative culture where your ideas matter

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $56160.00 - $56160.00

Company: Mosaic Sales Solutions US Operating Co, LLC

Req ID: 42077