Google Team Lead

Mosaic North America; Los Angeles (CA); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Hybrid work environment

Work with top-tier brands

Growth opportunities

Supportive culture

Job summary

Mosaic Sales Solutions US Operating Co, LLC is seeking a driven leader to manage the CORE Inside Sales team across multiple activation sites in the Los Angeles area. You’ll ensure weekly adherence to the Customer Satisfaction process, coordinate project-based work with the Client team, and oversee the Satisfaction call workflow in the CORE CRM (CIRI) and Excel.

Ideal candidates have leadership experience in experiential marketing, strong communication skills, and the willingness to travel

Qualifications

• Experience leading field teams in experiential marketing
• 3–4 years in retail activation environments
• Strong mentoring and communication skills
• Willingness to travel within the region to support the team

Responsibilities

• Act as the primary contact for Brand Ambassadors in the assigned region
• Oversee day-to-day operations to ensure flawless execution and attendance
• Build team morale and support professional growth
• Demonstrate best practices in consumer interactions and brand messaging
• Meet with on-site contacts to discuss campaign presence and feedback
• Transport assets to activation sites and assist with setup
• Resolve logistical challenges and adapt to staffing changes
• Review weekly schedules and verify timesheets
• Monitor KPIs on consumer engagement and educational reach
• Prepare and deliver regional performance reports to management
• Collect qualitative feedback and field photos for senior leadership
• Travel regularly to activation sites to lead the team

Skills

Team leadership

People management

Communication

Travel readiness

Customer engagement

Event management

Tools

CIRI CRM

Excel

Google Workspace

Job description

Description

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

Description

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

Responsibilities

WHAT YOU'LL DO

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concerns
• Oversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly
• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors
• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers
• Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback
• Transportating necessary assets to activation site and support with setup as required
• Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly
• Essential administrative functions i.e. review weekly schedules, verifying timesheets
• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while
• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team
• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management
• Travel regularly and extensively to various activation sites to work alongside your team
• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

Qualifications

WHAT YOU BRING

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
• 3 to 4 years of experience in retail activation environment with a proven track record for success
• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
• Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.
• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
• Experience in reporting and analyzing infield metrics'
• Some sales experience required
• Regular access to a vehicle required

WHY YOU'LL LOVE IT HERE

• Flexible, hybrid work environment
• Work with top-tier brands and inspiring teammates
• Space to grow, learn, and lead
• A supportive, creative culture where your ideas matter

About Us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration
Position Type: Full time
Business Unit: Corporate
Salary Range: $70304.00 - $70304.00
Company: Mosaic Sales Solutions US Operating Co, LLC
Req ID: 42080