Google Team Lead

Mosaic North America; New York (NY); Hybrid; USD 51,000 - 62,000; Full time

Benefits offered by this job

Flexible hybrid work environment

Top-tier brands to work with

Growth and leadership opportunities

Supportive, creative culture

Job summary

Mosaic North America is seeking a dynamic leader to manage the CORE Inside Sales team and ensure customer satisfaction throughout weekly cycles and project work. You will be the main liaison for the Client team, overseeing the Satisfaction call process via CORE CRM (CIRI) and related tools such as Excel.

You will drive team performance, coordinate activation campaigns, train Brand Ambassadors, and report regional outcomes to management.

Qualifications

• 3 to 4 years of experience in retail activation environment with a proven track record for success.
• Natural leader who can mentor and build a team and communicate effectively with both team and public.
• Willingness to travel within the designated region to support the team on-site.

Responsibilities

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region.
• Oversee day-to-day operational details to guarantee flawless execution and verify activation sites are set up correctly.
• Build team morale, celebrate achievements, and encourage professional growth among Brand Ambassadors.
• Engage in consumer interactions to set the standard for excellence and convey brand messages clearly.
• Meet with on-site contacts to discuss campaign presence, adjustments or feedback.
• Transport assets to activation site and support setup as required.
• Resolve logistical challenges and manage staffing changes to ensure smooth campaigns.
• Review weekly schedules and verify timesheets.
• Monitor KPIs on consumer engagement and educational reach; report regional performance to management.
• Gather qualitative feedback and photos to share with senior management.
• Travel regularly and extensively to activation sites with the team.

Skills

Team leadership

People management

Communication

Sales experience

Logistics

Travel readiness

Tools

Google Workspace

Job description

Description

Manage the CORE Inside Sales team. Manage the team to be accountable to the Customer Satisfaction process each week as well as execution of assigned project work. Be the primary contact for the Client team to collaborate on project-based work. Manage all aspects of the Satisfaction call process through CIRI (CORE CRM system) or through specific tools as identified by project (Excel).

Responsibilities

What you'll do

• Act as the primary and most accessible contact for all Brand Ambassadors within your assigned region. This includes attending regular team meetings and one-on-one check-ins to provide guidance or address concerns
• Oversee all day-to-day operational details to guarantee flawless execution. This involves confirming BAs punctuality, ensuring they are fully equipped with all necessary materials and verifying that activation sites are set up correctly
• Building team morale, celebrating individual and group achievements, and encouraging professional growth among your Brand Ambassadors
• Actively participate in consumer interactions to set the standard for excellence. Demonstrate best practices for initiating educational conversations, conveying brand messages clearly and effectively, and creating a positive, memorable experience for the consumers
• Meeting with on-site contact as needed to discuss campaign presence, adjustments or feedback
• Transportating necessary assets to activation site and support with setup as required
• Swiftly resolving logistical challenges, managing last-minute staffing changes, and handling any unexpected situational problems to ensure the campaign runs smoothly
• Essential administrative functions i.e. review weekly schedules, verifying timesheets
• Monitor and track key performance indicators (KPIs) focused on consumer engagement, quality of interactions, and educational reach while
• Compile and deliver regular reports on regional team performance, campaign highlights, and operational status to the management team
• Gather qualitative feedback, consumer insights and photos from the field to share with the senior management
• Travel regularly and extensively to various activation sites to work alongside your team
• Use Google Workspace tools (Docs, Drive, Slides, Sheets, Meet) to stay organized and communicate clearly

Qualifications

What you bring

• Background in roles like Team Lead, Field Manager, or Event Manager, especially within experiential marketing.
• 3 to 4 years of experience in retail activation environment with a proven track record for success
• Natural leader who can mentor, build a team, and communicate effectively with both their team and the public.
• Willingness to Travel - this role requires frequent travel within the designated region to support the team on-site.
• Must be resourceful and able to handle logistical or staffing challenges quickly and effectively.
• A genuine enthusiasm for interacting with people and creating positive brand experiences is essential.
• Experience in reporting and analyzing infield metric’s
• Some sales experience required
• Regular access to a vehicle required

Why you'll love it here

• Flexible, hybrid work environment
• Work with top-tier brands and inspiring teammates
• Space to grow, learn, and lead
• A supportive, creative culture where your ideas matter

About us

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Administration

Position Type: Full time

Business Unit: Corporate

Salary Range: $56160.00 - $56160.00

Company: Mosaic Sales Solutions US Operating Co, LLC