Good Will Ambassador

VIG Milwaukee; Milwaukee (WI); On-site; USD 17,000 - 25,000; Full time

Job summary

VIG Milwaukee is seeking a guest services associate to provide a warm, genuine greeting to guests and manage entry/exit procedures with careful ID verification. You will stay alert to ensure safety for guests and staff, while assisting management with occupancy standards and crowd control.

Responsibilities include handling tables, maintaining a clean floor space, and using headset radios to communicate. Ability to multitask in a busy environment is essential, with emphasis on teamwork and

Qualifications

• Availability to work a variety of hours including weekends and holidays.
• Follow all systems, policies, and procedures as outlined in the Employee Handbook.
• Provide genuine hospitality and an experience that exceeds guest expectations.
• Successfully complete alcohol awareness training and/or food handler training.
• Be committed to teamwork and maintain a pleasant attitude.

Responsibilities

• Provide a warm, genuine greeting to guests upon entry and exit.
• Check incoming guests' proof of identification accurately.
• Be alert to ensure safety for guests and employees on premises.
• Help maintain occupancy standards and manage crowd control.
• Clear, clean, and reset tables; keep floors safe and clean.
• Operate headset radios proficiently and communicate clearly with staff.
• Assist with guest removal when applicable and diffuse hostile situations.
• Stand and/or walk for the duration of shift; lift up to 50 pounds as needed.

Skills

Guest hospitality

Customer service

Teamwork

Communication

Multitasking

Safety awareness

Education

Alcohol awareness training

Food handler training

Tools

Headset radios

Job description

Description

Provide a warm and genuine greeting to each guest upon entry and exit of the building while properly checking incoming guests proof of identification. Being alert and aware at all times to ensure safety to all guests and employees on-premises. Work with management to maintain occupancy standards and crowd control while exuding a friendly and professional demeanor.

Requirements

• Have availability to work a variety of hours, including weekends and holidays.
• Follow all systems, policies, and procedures as outlined in the Employee Handbook
• Provide genuine hospitality to all guests and provide them with an experience that exceeds their expectations
• Successfully complete alcohol awareness training and/or food handler training course(s)
• Be committed to teamwork and have a pleasant attitude
• Assist with clearing, cleaning, and resetting tables, and maintaining a safe and clean floor space
• Comply with all safety and sanitation guidelines
• Be proficient in the use of headset radios
• Have extensive knowledge of valid identification from multiple states and federal government
• Accomplish other duties as instructed by management when applicable
• Maintain honesty and integrity in all aspects of employment
• Safely move chairs and tables as needed
• Communicate clearly and hospitably with guests and teammates
• Be able to multitask while maintaining a calm and professional demeanor
• Be able to work in a space of varying noise, temperature, and crowd levels
• Be able to be to stand and/or walk for the duration of your shift
• Be able to lift and move items up to 25 pounds occasionally, and up to 50 pounds in general
• Practice proper safety guidelines at all times
• Assist management with guest removal from premises when applicable
• Be able to recognize, alert management to, and diffuse potential hostile situations
• Assist in proper table and floor maintenance