Server

TPG Hotels and Resorts; Chatham (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

TPG Hotels and Resorts in Chatham, Massachusetts is seeking a dedicated hospitality associate to assist in seating and greeting guests. Responsibilities include accurate order taking and timely delivery of food and beverages, ensuring compliance with company policies.

The ideal candidate should have a high school education or related experience, with a passion for providing exceptional guest services and awareness of the hospitality industry's best practices.

Qualifications

• Ability to understand and provide friendly guest service.
• Alcohol awareness certification preferred.
• Experience in the hospitality industry is a plus.

Responsibilities

• Assist in seating and greeting guests.
• Accurate and prompt guest order taking.
• Ensure timely delivery of beverage and food orders.

Skills

Friendly guest service

Food handling techniques

Organizational skills

Listening and communication

Time management

Education

High school education or related experience

Job description

Responsibilities

• Assist in seating and greeting the guest.
• Answer all questions about cooking methods, menu items, specials and prices.
• Accurate and prompt guest order taking.
• Prompt submission of food orders with the kitchen in accordance with prescribed procedures.
• Prepare beverage and food orders in accordance with prescribed procedures.
• Check food to ascertain appearance, temperature and portions are correct.
• Timely deliver beverage and food orders.
• Prepare guest checks accurately and present prior to guests departure.
• Report all tips in compliance with Company policy and IRS regulations.
• Collect payment from the guests in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures.
• Clean all spills and breakage immediately.
• Remove glasses, dishes, silverware and trash from occupied tables.
• Clear empty tables of linens, dishes and debris and place items in proper areas. Reset the tables.
• Clean and restock service items.
• On time and at work when scheduled, and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report all incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.

Qualifications

The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below. High school education or related experience. Alcohol awareness certification and familiarity with hospitality industry practices preferred.

Skills and Abilities

Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort

Physical work is a primary part of job. Work is normally performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.