Gondola Operator/Supervisor

Icy Strait Point; Hoonah (AK); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Native Preference

Job summary

Icy Strait Point is seeking a Gondola Operator for the seasonal period (April–October) in Hoonah, AK. The role reports to the Director of Mountain Operations and offers a salary of $22 per hour with potential bonus.

The position requires residency in Hoonah and willingness to live in a remote community. Responsibilities include supervising staff, ensuring safe gondola operations, providing training, and maintaining safety protocols.

Qualifications

• Must be able to supervise and lead seasonal staff.
• Strong safety focus and decision-making under pressure.
• Willing to live in a remote, rural community and travel as needed.

Responsibilities

• Oversee gondola operation to ensure safety and reliability.
• Recruit, screen, and supervise Gondola Operators; manage training per ANSI codes.
• Monitor equipment, perform basic troubleshooting, and log faults.
• Discontinue operations when safety or weather conditions require.
• Coordinate with Mountain Operations Director and maintain customer service standards.

Job description

Overview

Gondola Operator — Reports to: Director of Mountain Operations. Category: Seasonal (April – October). Salary Range: $22 per hour with bonus potential. Update: Only residents of Hoonah, AK apply.

Essential Duties and Responsibilities

• Conduct all activities and decisions according to Icy Strait Point’s guiding principles: BAP: Best, Authentic, Profitable
• Always keep safety foremost in your mind and actions when on the job.
• Oversee practices to ensure that the aerial ropeway is operational and that all operating personnel are trained, equipped, and capable of performing their duties prior to public operation.
• Constantly monitoring factors affecting the safe and efficient operation of the gondola system and cabins.
• Authorized to discontinue operations of the aerial ropeway due to physical, adverse weather, personnel or other reasons.
• Oversee operational procedures and adherence to applicable regulations pertaining to the aerial ropeway.
• Recruits, screens, and recommends hires, schedules, evaluates, and initiates disciplinary action of all Gondola Operators. Ensures that they are trained (including in emergency rope evacuation), equipped and fit to perform their duties. Emphasizes the importance of customer service, monitors staff’s provision of the same, correcting weaknesses or problems.
• Ensure all timecards or pay sheets are reviewed, signed, and submitted in a timely manner.
• Periodically review the operator’s manual with each new and returning employee; record all training per the ANSI code.
• Performs basic troubleshooting of gondola systems and able to record/log faults and bypasses per ANSI code.
• When necessary due to personnel understaffing, unexpected absences, or emergencies, may perform the duties of a Gondola Operator or Gondola Attendant; on call during the regular operating season and will assist the Director of Mountain Operations when needed.
• Become knowledgeable of the procedures for reporting incidents and obtaining appropriate first aid personnel.
• While on duty, communicates with all Gondola Attendants regarding passenger load, all stages of movement, problems, etc.; during cabin operation, focus totally on control center electronics without allowing distractions to occur while maintaining a high level of customer service.
• Enforce operational and safety rules; keep supervisor always informed regarding a condition or occurrence that may adversely affect the safety of the operation; monitor that all signs in the platform area, safety equipment and rope evacuation equipment are in place.
• Participates in conducting emergency evacuation under the direction of the Director of Mountain Operations.
• Performs other incidental and related duties as required and assigned.

Physical Requirements & Work Environment

• Previous experience supervising employees, preferably in a seasonal environment.
• Standing on concrete or dirt paths extended periods of time required.
• Sitting in operators’ station for extended periods of time required.
• Perfect sight with or without correction to see screens, equipment, and gondolas in a distance.
• Good hearing to hear radio communication in loud environment.
• Ability to see the colors green and red.
• Willingness to learn gondola operations as we provide training.
• Willing to live in a remote, rural community.
• Comfortable traveling by small plane or ferry to and from a remote setting.
• Able to walk and drive on gravel roads in inclement weather.
• Constant movement in/out of gondola cabins up/down to a 1600 ft elevation; exposed to inclement weather conditions (rain, wind, snow); constant public interaction and communication; constant exposure to extreme heights; possible exposure to dangerous situations during emergency evacuations.
• ISP is a non-smoking facility with designated outside-smoking areas.
• During emergency evacuations or equipment failure, expected to assist management.
• Must be able to hike trails to assist management in various emergencies (e.g., medical, missing persons, etc.).
• Must be able to lift and/or move up to 100 lbs. of various equipment/supplies.
• ISP is a non-smoking facility with designated outside-smoking areas.

Icy Strait Point is a Native-owned and operated enterprise and offers Native Preference under P.L.93-638.