Gondola Operations Supervisor

Jobtailor; Hoonah (AK); On-site; USD 55,000 - 75,000; Full time

Job summary

Icy Strait Point in Alaska seeks an experienced supervisor to oversee the aerial ropeway operations and ensure staff readiness for safe, public service. You will lead Gondola Operators, coordinate schedules, and uphold high customer-service standards in all operations, including incident response and routine checks.

You will monitor safety, enforce guidelines, and coordinate with teams to maintain reliable service while supporting a remote Alaska work environment.

Qualifications

• Experience supervising employees, preferably in a seasonal environment.
• Willingness to learn gondola operations through training provided.
• Ability to travel by small plane or ferry to remote settings.

Responsibilities

• Oversee practices to ensure aerial ropeway is operational and staff are trained, equipped, and capable before public operation.
• Follow guiding principles: BAP—Best, Authentic, Profitable in all activities and decisions.
• Continuously monitor factors affecting safe and efficient gondola operation.
• Authorize discontinuation of operations due to weather, safety, or other reasons.
• Recruit, screen, and recommend hires; schedule, evaluate, and initiate disciplinary actions for Gondola Operators.
• Ensure timecards or pay sheets are reviewed, signed, and submitted timely.
• Troubleshoot gondola systems and log faults/bypasses per ANSI code.
• Maintain high customer service while communicating with Gondola Attendants about loads and movement.

Skills

Supervisory experience

Seasonal environment experience

Customer service

Job description

Icy Strait Point in Alaska seeks an experienced supervisor to oversee the aerial ropeway operations and ensure staff readiness for safe, public service. You will lead Gondola Operators, coordinate schedules, and uphold high customer-service standards in all operations, including incident response and routine checks.

You will monitor safety, enforce guidelines, and coordinate with teams to maintain reliable service while supporting a remote Alaska work environment.