Golf Shop Pro & Guest Service Specialist

The Management Trust; Fairview (UT); On-site; USD 30,000 - 42,000; Full time

Job summary

The Management Trust is seeking a Golf Shop Assistant at Skyline Mountain Resort in Fairview, UT. You will support the Golf Shop Manager with daily operations, tee-time scheduling, and sales transactions, delivering courteous service to guests and visitors.

The role requires a customer-first mindset, a willingness to perform cash handling, and the ability to work weekends and holidays. DOE; on-site position.

Qualifications

• High School Diploma (or equivalent).
• Experience or on-the-job training in golf course operations; at least 2 years on a course is highly preferred.
• Retail or customer-service experience is a big plus.
• Excellent written and verbal communication.
• Must be a team player with strong customer-service focus.
• Adaptable and dependable with good attendance.
• Professional and respectful demeanor with staff and guests at all times.

Responsibilities

• Assist the Pro Shop Manager in all operational, administrative, and customer-service tasks as needed to ensure smooth daily operations.
• Perform the daily till log with accuracy, documenting all cash movements and reconciling totals at the end of each shift.
• Ensure all products, merchandise, and retail items are fully stocked on shelves, properly displayed, and maintained to professional presentation standards.
• Maintain course access control by monitoring entry points, verifying authorized access, and ensuring course rules are upheld.
• Hand daily cash deposits to the office in accordance with financial control procedures and security protocols.
• Operate ForeUp software for scheduling, tee times, sales transactions, reporting, and customer account management.
• Ensure all data entered into ForeUp is accurate, timely, and compliant with internal procedures.
• Report damaged golf carts to the Pro Shop Manager promptly, providing detailed documentation to support maintenance and repair needs.
• Communicate effectively with team members, management, and other departments to support efficient operations and customer satisfaction.
• Provide exceptional customer service by assisting guests, answering questions, and addressing concerns with professionalism and courtesy.
• Support the Pro Shop Manager in maintaining a welcoming, organized, and service-focused environment for all golfers and visitors.
• All other duties and special projects as assigned

Skills

Customer service

Team player

Communication

Cash handling

Education

High School Diploma or equivalent

Tools

ForeUp software

Job description

The Management Trust is seeking a Golf Shop Assistant at Skyline Mountain Resort in Fairview, UT. You will support the Golf Shop Manager with daily operations, tee-time scheduling, and sales transactions, delivering courteous service to guests and visitors.

The role requires a customer-first mindset, a willingness to perform cash handling, and the ability to work weekends and holidays. DOE; on-site position.