Golf Retail Customer Experience Specialist

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Rockville (MD); On-site; USD 25,000 - 29,000; Part time

Job summary

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore is seeking a Customer Service Associate to join our store team.

You will interact with customers in the Cashier Area and Club Desk, process transactions, returns, exchanges, and gift cards while promoting promotions and loyalty rewards. You will provide product information, assist with lesson redemptions, and stay informed about current promotions to enhance the customer experience.

Qualifications

• Strong listening and interpersonal skills with clear verbal and written communication.
• Basic computer skills with knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines.
• High School Diploma or equivalent required.
• Retail sales or customer service experience preferred.

Responsibilities

• Engage with every Customer encountered and offer world class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Greeting and engaging Customers throughout the Front-End areas (Cashier Area, Club Desk)
• Executing Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons.
• Assist in keeping Front-End areas merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure Front-End equipment and supplies are maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the Front-End area in a clean, professional presentation at all times.

Skills

Communication

Computer

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore is seeking a Customer Service Associate to join our store team.

You will interact with customers in the Cashier Area and Club Desk, process transactions, returns, exchanges, and gift cards while promoting promotions and loyalty rewards. You will provide product information, assist with lesson redemptions, and stay informed about current promotions to enhance the customer experience.