Golf Operations Manager for Youth Programs

First Tee - Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K plan

Job summary

First Tee Pittsburgh is seeking a Manager of Golf Operations to lead the Golf Operations team and collaborate with the Facilities Director to advance the organization's mission. You will ensure premier customer service, oversee merchandise, and drive revenue growth at Bob O'Connor Golf Course and Arnold Palmer Learning Center.

The role requires a Bachelor's degree or higher and 3+ years of supervisory experience, with strong knowledge of golf-related software and social media.

Qualifications

• Bachelor's degree or higher in Business Administration, Hospitality, Golf Course Management or similar.
• Minimum three years of experience managing, overseeing and supervising teams of employees and/or volunteers.
• Golf-specific software proficiency in POS systems, specialized software for tracking sales, software for booking tee times, and TrackMan golf simulator systems.
• General knowledge of websites and social media with the ability to update our current website and make social media posts on multiple platforms.
• General knowledge of sports and enthusiasm for golf.
• Excellent time management, organizational and prioritization skills with a proven ability to meet deadlines.
• Ability to follow through and follow up; ability to share thoughts and observations.
• Excellent, transparent, and inclusive communication and interpersonal skills.

Responsibilities

• Hire, train, supervise and retain all Golf Operations staff, in collaboration with the Facilities Director.
• Ensure Golf Operations staff meet or exceed operations guidelines and expectations.
• Provide supervision, coaching and development opportunities to direct report staff.
• Update job descriptions for direct report staff as needed.
• Oversee and lead the sale of Golf Shop merchandise with emphasis on profitability.
• Create attractive merchandise displays to drive impulse buys.
• Create and implement strategic initiatives for revenue generation.
• Assist in developing and adhering to the Golf Operations budget.
• Ensure SafeSport requirements are completed for staff and participants.
• Ensure payroll records are accurately maintained.
• Coordinate timely website and social media communications with the team.
• Prepare quarterly revenue reports.

Skills

Leadership

Customer service

Time management

Communication

Team management

Problem solving

Attention to detail

Diversity & inclusion

Education

Bachelor's degree or higher

Tools

Point-of-sale systems

Sales tracking software

Tee-time booking software

TrackMan golf simulators

Job description

First Tee Pittsburgh is seeking a Manager of Golf Operations to lead the Golf Operations team and collaborate with the Facilities Director to advance the organization's mission. You will ensure premier customer service, oversee merchandise, and drive revenue growth at Bob O'Connor Golf Course and Arnold Palmer Learning Center.

The role requires a Bachelor's degree or higher and 3+ years of supervisory experience, with strong knowledge of golf-related software and social media.