Manager of Golf Operations - Bob O'Connor Golf Course

First Tee - Pittsburgh; Pittsburgh (Allegheny County); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401K plan

Job summary

First Tee Pittsburgh is seeking a Manager of Golf Operations to lead the Golf Operations team and collaborate with the Facilities Director to advance the organization's mission. You will ensure premier customer service, oversee merchandise, and drive revenue growth at Bob O'Connor Golf Course and Arnold Palmer Learning Center.

The role requires a Bachelor's degree or higher and 3+ years of supervisory experience, with strong knowledge of golf-related software and social media.

Qualifications

• Bachelor's degree or higher in Business Administration, Hospitality, Golf Course Management or similar.
• Minimum three years of experience managing, overseeing and supervising teams of employees and/or volunteers.
• Golf-specific software proficiency in POS systems, specialized software for tracking sales, software for booking tee times, and TrackMan golf simulator systems.
• General knowledge of websites and social media with the ability to update our current website and make social media posts on multiple platforms.
• General knowledge of sports and enthusiasm for golf.
• Excellent time management, organizational and prioritization skills with a proven ability to meet deadlines.
• Ability to follow through and follow up; ability to share thoughts and observations.
• Excellent, transparent, and inclusive communication and interpersonal skills.

Responsibilities

• Hire, train, supervise and retain all Golf Operations staff, in collaboration with the Facilities Director.
• Ensure Golf Operations staff meet or exceed operations guidelines and expectations.
• Provide supervision, coaching and development opportunities to direct report staff.
• Update job descriptions for direct report staff as needed.
• Oversee and lead the sale of Golf Shop merchandise with emphasis on profitability.
• Create attractive merchandise displays to drive impulse buys.
• Create and implement strategic initiatives for revenue generation.
• Assist in developing and adhering to the Golf Operations budget.
• Ensure SafeSport requirements are completed for staff and participants.
• Ensure payroll records are accurately maintained.
• Coordinate timely website and social media communications with the team.
• Prepare quarterly revenue reports.

Skills

Leadership

Customer service

Time management

Communication

Team management

Problem solving

Attention to detail

Diversity & inclusion

Education

Bachelor's degree or higher

Tools

Point-of-sale systems

Sales tracking software

Tee-time booking software

TrackMan golf simulators

Job description

Job Description

Manager of Golf Operations

Reports To

Facilities Director

Classification

Full Time, Exempt

First Tee Pittsburgh

First Tee Pittsburgh is a 501(c)(3) non-profit organization whose mission is to impact the lives of young people by providing educational programs that build character, instill life enhancing values and promote healthy choices through the game of golf

First Tee Pittsburgh creates experiences that build character to empower kids through a lifetime of new challenges and continuous personal growth. By seamlessly integrating the game of golf with a life skills curriculum, First Tee Pittsburgh creates active learning experiences that build inner strength, self-confidence and resilience that kids can carry to everything they do. These character education programs are offered at golf courses, schools and youth centers throughout the Western PA Region

Position Summary

The Manager of Golf Operations works directly with the Assistant Managers of Golf Operations and the Facilities Director to further the mission of First Tee Pittsburgh.He/She will ensure the Golf Operations staff provides best in class customer service while creating and executing initiatives that drive the financial success of the Bob O'Connor Golf Course and Arnold Palmer Learning Center.

Key Criteria for success of the role include:

• Unwavering commitment to the mission of First Tee Pittsburgh
• Ability to build strong interpersonal relationships and community connections
• Ability to anticipate the needs of customers and staff.
• Exceptional communication skills, in both group and individual settings
• Excellent time management skills, organizational skills and prioritization skills with a proven ability to meet deadlines

Essential Duties and Responsibilities:

Leadership and Management:

Golf Operations:

• Work cooperatively with the Assistant Managers of Golf Operations and the Facilities Director to hire, train, supervise and retain all Golf Operations staff
• Ensure Golf Operations staff are meeting or exceeding operations guidelines and expectations
• Provide supervision, coaching and development opportunities to direct report staff
• Update job descriptions for direct report staff as needed
• Oversee and lead the purchase, display and sale of all Golf Shop merchandise, with strong emphasis on enhancing sales metrics and profitability
• Create attractive visual merchandise displays that drive impulse buys
• Create and implement strategic initiatives for revenue generation

Administrative:

• Assist in developing and adhering to the Golf Operations budget
• Ensure that all employees have completed SafeSport requirements before they begin working or interact with participants
• Ensure Golf Operations payroll records are correctly recorded and maintained
• Work with the Assistant Managers of Golf Operations and the Facilities Director to ensure timely website and social media communications
• Quarterly reporting on revenue generation

Qualifications

• Bachelor's degree or higher, in Business Administration, Hospitality, Golf Course Management or similar
• Minimum three years of experience managing, overseeing and supervising teams of employees and/or volunteers
• Golf-Specific software proficiency in point-of-sale systems, specialized software for tracking sales, software for booking tee times, and Trackman golf simulator systems
• General knowledge of websites and social media with the technological ability to update our current website and make social media posts on a variety of platforms
• General knowledge of sports and enthusiasm for golf
• Excellent time management, organizational and prioritization skills with a proven ability to meet deadlines
• Ability to follow through and follow up; ability to share thoughts and observations
• Keen attention to detail and efficient, creative problem-solving skills
• Excellent, transparent, and inclusive communication and interpersonal skills, including the ability to speak diplomatically with all levels of employees, guests, vendors and team members and who consistently treats others equitably and with respect
• Display and model c harismatic, personable and motivational behaviors while working with a variety of team members
• Well-organized and energetic, lead-by-example doer, committed to personal excellence
• Knowledgeable professional but also an avid and enthusiastic learner willing to ask questions and pursue professional development for self as well as staff and volunteers , fostering an active culture of philanthropic service and teamwork
• Support organization's mission with a sensitivity of cultural diversity and workplace harmony
• Ability to pass and maintain in good standing SafeSport compliance and secure Act 34 and 151 clearances
• Have a valid PA driver's license, automobile insurance, and the ability to reliably get to all programming/events.
• Ability to comfortably stand or walk for long periods of time

Working Conditions

• Ability to work the hours necessary to complete the work
• Ability to lift up to 50 lbs.

Salary Range and Job Type

$40,000-$45,000 annually

Health, Dental, Vision, and 401K benefits

Full Time, Exempt

Equal Employment Opportunity Statement:

First Tee Pittsburgh is an equal opportunity employer, valuing diversity and inclusion. Our policy is to comply with all federal and/or state laws regarding equal employment opportunity as they relate to employees and applicants for employment. Accordingly, personnel decisions are made without regard to race, creed, color, religion, national origin, age, sex, disability, marital status, sexual preference or veteran status.