Golf Operations Intern

Destination Geneva National; Lake Geneva (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

On-property housing (5-6 months)

Access to GN events

Discounts at dining and Pro Shop

Uniforms provided

Job summary

Destination Geneva National in Lake Geneva, Wisconsin is seeking interns for a five- to six-month internship during the 2027 season. The role includes working at the resort with opportunities in golf operations, guest services, tee time management, and events support.

You will gain hands-on experience through POS transactions, merchandise sales, tournament setup, and daily guest relations while supporting pro staff and stay & Play teams.

Qualifications

• Must have high school diploma or GED.
• One or more years in a two- or four-year college program, preferably majoring in Golf Course Management (PGM or GEM major).
• Basic computer understanding, usage and reboot knowledge.
• Knowledge of the game of golf.

Responsibilities

• Offer friendly and professional customer service to all resort patrons, members and guests.
• Use the point-of-sale system to: check in golfers, sell merchandise and make/check tee times.
• Assist in ensuring guest check-in/ fee collection in coordination with pros and starters.
• Assist in outing/tournament setup.
• Assist when needed with the operation of outside services (player services, starters, player assistants).
• Assist with inventory control: accepting of new inventory, displays and end-of-month counts.
• Coordinate with Stay & Play managers on overnight guests regarding their tee times.
• Communicate with starters and player assistants to ensure exceptional guest/member experiences and place of play.
• Provide resolution skills and tactics for issues that arise to appease guests/members.
• Conduct oneself in professional manner and maintain a professional image at all times as a representative of Geneva National.
• Be aware of course availability and scheduling, as well as promoting GN events and restaurants to members and the public.
• Perform any duties assigned by Resort Head Professional.
• Uphold the company policies and procedures when dealing with customers and members.

Job description

Overview

Join the fun, fast-paced team at Destination Geneva National, home to three signature courses by Arnold Palmer, Gary Player and Lee Trevino, a lakeside practice facility, and a one-acre Himalayas-style putting course in scenic Lake Geneva, Wisconsin's top resort town.

Our PGA staff will mentor you as you apply what you've learned in your Professional Golf Management program and rack up valuable resort & private club experience, including tournament setup for the 2027 Wisconsin State Boys Golf Championships.

During your season at Destination GN, you will execute point of sale and tee time operations, merchandising, outside operations (player services, golf cart fleet setup), tournament/outing setup, member relations and services, Simulator Studio setup, and assist with junior golf clinics while providing the highest level of customer service and satisfaction.

Destination Geneva National is seeking interns who can commit to a five- to six-month internship during our 2027 season. This extended experience allows interns to develop their skills, take on greater responsibilities, and gain a deeper understanding of resort operations.

Complimentary housing is available on a first-come, first-served basis, with priority given to interns committing to five months or longer.

Experience Required

• Must have high school diploma or GED
• One or more years in a two- or four-year college program, preferably majoring in Golf Course Management (PGM or GEM major)
• Basic computer understanding, usage and reboot knowledge
• Knowledge of the game of golf

Essential Responsibilities

• Offer friendly and professional customer service to all resort patrons, members and guests.
• Use the point-of-sale system to: check in golfers, sell merchandise and make/check tee times.
• Assist in ensuring guest check-in/ fee collection in coordination with pros and starters.
• Assist in outing/tournament setup
• Assist when needed with the operation of outside services (player services, starters, player assistants)
• Assist with inventory control: accepting of new inventory, displays and end-of-month counts
• Coordinate with Stay & Play managers on overnight guests regarding their tee times
• Communicate with starters and player assistants to ensure exceptional guest/member experiences and place of play
• Provide resolution skills and tactics for issues that arise to appease guests/members
• Conduct oneself in professional manner and maintain a professional image at all times as a representative of Geneva National
• Be aware of course availability and scheduling, as well as promoting GN events and restaurants to members and the public
• Perform any duties assigned by Resort Head Professional
• Uphold the company policies and procedures when dealing with customers and members

Benefits

• On-property housing is available to five- and six-month golf interns on a first-sign, first-served basis.
• Live and work in Lake Geneva, Wisconsin's top resort town offering freshwater sports, shoreline hiking, boutique shopping, award-winning dining, ziplining, hot air balloons, historic boat tours, beaches, concerts, nightlife, and of course, world-class golf. Lake Geneva is only a 45-minute drive from Milwaukee, 90 minutes from Madison, and under two hours to Chicago.
• All seasonal staff receive benefits including complimentary golf, discounts at our dining facilities and Pro Shop, reduced greens fees for your foursome, special hotel rates for friends & family, monthly associate golf tournaments, and more.
• Golf interns receive complimentary uniform pieces including branded golf shirts, jacket, and hat.
• Option for pay-as-you-earn with Dayforce Wallet.
• Encouraging and supportive work environment that values creativity and teamwork.
• Potential for professional growth within a dynamic hospitality organization.
• Competitive pay and performance-based incentives.