Golf Hard Goods Sales Associate - Club Fitting & Service

PGA TOUR Superstore; Fairfax (VA); On-site; USD 20,664 - 23,419; Full time

Job summary

PGA TOUR Superstore in the United States is seeking a Hard Goods Associate to engage customers and drive sales across simulators, putting greens, club repair, and accessories. You will assist with front‑end operations, returns, exchanges, and promotions while ensuring premier stock presentation and customer experience.

The role requires strong communication, basic computer skills, and the ability to stand for long periods.

Qualifications

• Communication: strong listening and interpersonal skills.
• Computer: basic computer skills with Microsoft Office Suite.
• Organization: organize multiple priorities to meet deadlines and objectives.

Responsibilities

• Engage every customer with world‑class service using PGATSS service behaviors.
• Engage customers in Hard Goods areas (simulators, putting green, club repair, and accessories).
• Maintain a working knowledge of front‑end operations including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc., and assist when needed.
• Assist in keeping Hard Goods areas (simulators, putting green, and accessories) merchandise presence at a premiere stock and visual level to drive sales and the customer experience.
• Ensure all Hard Goods areas, equipment, and supplies are always maintained and operational.
• Maintain the Hard Goods area in a clean, professional presentation at all times.
• Demonstrate in‑depth product knowledge of golf clubs and explain their features, benefits, and differences to customers.
• Execute proper customer fittings in accordance with PGA TOUR Superstore trained fitting techniques.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Assist customers with club fitting, including selecting the right shaft, grip, and specifications for optimal performance.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best‑in‑class experience for our customers.

Skills

Communication

Organization

Computer skills

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in the United States is seeking a Hard Goods Associate to engage customers and drive sales across simulators, putting greens, club repair, and accessories. You will assist with front‑end operations, returns, exchanges, and promotions while ensuring premier stock presentation and customer experience.

The role requires strong communication, basic computer skills, and the ability to stand for long periods.