Golf Group Housing & Revenue Coordinator

ADP; Nisswa (MN); On-site; USD 32,000 - 36,000; Full time

Job summary

Grand View Lodge is seeking a Group Reservations Coordinator to own the full lodging lifecycle for golf groups, from contract through checkout, coordinating with sales, event planners and clients to place groups thoughtfully within our inventory.

This role blends guest experience with revenue strategy in a fast-paced resort setting; you will manage housing assignments, draft contracts, maintain reservations in the property management system, and build trusted relationships with clients.

Qualifications

• 2–3 years of hospitality experience, with a background in hospitality sales required.
• Experience in a managed property or resort environment is highly preferred, you understand how group lodging works in a multi-outlet setting.
• Exceptional attention to detail and organizational skills; you catch things others miss and keep complex group blocks running smoothly.
• Strong analytical and decision-making ability, you can assess inventory, guest needs, and revenue implications quickly and accurately.
• Proficiency in Microsoft Office; experience with property management or group sales software is a strong plus.
• A self-starter mindset: results-driven, adaptable, and comfortable managing competing priorities and deadlines.
• Composure under pressure, groups can be complex, and you handle shifting details with calm and professionalism.

Responsibilities

• Manage all group lodging assignments, strategically matching guest housing needs and requests with available room inventory to maximize room type placement, guest satisfaction, and revenue.
• Own the golf group housing process end-to-end: draft and manage golf group lodging contracts, coordinate housing assignments, and serve as the primary contact for golf group clients from initial booking through departure.
• Enter and maintain individual group reservations accurately in the appropriate property management software; perform additional data tracking as needed.
• Generate lodging links for group registration and produce detailed rooming lists for clients.
• Work directly with group clients to build trusted, confident relationships, you're their go-to contact for all things lodging.
• Collaborate closely with the Grand View Lodge sales team and event planners to align group needs with available inventory across all market segments.
• Make discretionary decisions on room placement that balance guest experience with revenue optimization, this role has real impact on the bottom line.
• Handle confidential client and guest information with discretion and professionalism at all times.
• Communicate effectively across all levels of the organization; respond to and resolve matters promptly to maintain strong internal and client relationships.
• Contribute to ongoing analysis of room inventory, identifying opportunities to improve group placement strategy.

Skills

Hospitality experience

Sales experience

Analytical thinking

Organizational skills

Microsoft Office

Property management software

Multi-tasking

Calm under pressure

Tools

Property management software

Job description

Grand View Lodge is seeking a Group Reservations Coordinator to own the full lodging lifecycle for golf groups, from contract through checkout, coordinating with sales, event planners and clients to place groups thoughtfully within our inventory.

This role blends guest experience with revenue strategy in a fast-paced resort setting; you will manage housing assignments, draft contracts, maintain reservations in the property management system, and build trusted relationships with clients.