Golf Club Operations Manager — Guest Experience & Growth

Chandler Park Golf Club; Detroit (MI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage.

401(k) with employer match.

Paid time off (PTO) and leaves of abs.

Job summary

Chandler Park Golf Club in Detroit, MI seeks an Assistant General Manager to help direct all facets of the operation under the General Manager. You will oversee daily business activities, staff development, and service quality to ensure a premier guest experience.

Responsibilities include scheduling, reporting, reservations, course safety, pro shop management, and coordinating with maintenance and the community.

Qualifications

• 1-3 years' experience in the golf industry.
• PGA Membership or PGA registered apprentice in good standing.
• Experience in total golf facility management and demonstrated ability to run a professional, efficient, high quality, service-oriented operation.
• Four-year college degree, preferably business related.
• Supervisory, coaching, and staff development experience.
• Proficiency in Excel, Access, Word, and POS systems.
• Working knowledge of club accounting.
• Strong business aptitude and passion for the golf business.
• Experience assisting with building player development programs.
• Experience acting as a club liaison to the community.
• Exceptional customer service skills.
• Highly motivated, goal driven, and self-starter.
• Extremely organized, efficient, and detail oriented.
• Exceptional written and verbal communication skills.
• Highly polished interpersonal skills with the ability to connect with people easily and quickly.
• Ability to exercise good independent judgement in assessing situations and making decisions.
• Knowledge of all Microsoft Office applications.
• Ability to read and speak English may be required to perform the duties of the job.

Responsibilities

• Manage the office area to ensure effective telephone and mail communications.
• Manage all aspects of the club in the absence of the General Manager.
• Assist in hiring, developing, and supervising key management employees of the property.
• Process customer reservations for guests of the golf course.
• Produce daily reports related to rounds, sales, and other management metrics.
• Assist in coordinating individual, group, and tournament play as directed.
• Work closely with Marshall and Starter to monitor starting, pace of play, safety on the course, and golf course markings.
• Provide customer service to arriving guests to help expedite check-in.
• Assist in reconciliation of cash and accounts receivable charges to the daily register at closing.
• Assist in overseeing the care and maintenance of the property's physical assets and facilities.
• Provide assistance in management of the Pro-Shop.
• Maintain positive and productive relationships between the golf facility and its board of directors, golfers, guests, employees, community, government, and industry.
• Assist with sourcing, hiring, developing, training and motivating a professional service-oriented staff.
• Assist the GM in managing staff by conducting staff meetings.
• Ensure standards by implementing course policies and procedures.
• Perform other duties assigned by manager or supervisor.

Skills

PGA Membership or PGA registered

Excellent customer service

Exceptional communication

Organized and detail oriented

Strong business aptitude

Education

Four-year college degree (business preferred)

Tools

Excel

Access

Word

POS systems

Job description

Chandler Park Golf Club in Detroit, MI seeks an Assistant General Manager to help direct all facets of the operation under the General Manager. You will oversee daily business activities, staff development, and service quality to ensure a premier guest experience.

Responsibilities include scheduling, reporting, reservations, course safety, pro shop management, and coordinating with maintenance and the community.