Gold Lounge Supervisor: Luxury Hotel Guest Experience Lead

Fairmont Hotels & Resorts; Washington (District of Columbia); On-site; USD 34,440 - 38,572; Full time

Job summary

Fairmont Washington D.C., Georgetown is seeking a Fairmont Gold Supervisor to lead the Gold floor operations as part of our exclusive lounge and room experiences. You will manage the Gold Attendants, ensure guest satisfaction, train staff, and coordinate with Front Office to deliver five-star service. Rate of pay: $25.00-28.50 per hour.

This is a full-time role with opportunities to grow within our luxury hotel, guiding a team dedicated to exceptional standards and personalized guest care.

Qualifications

• 2 years of guest service experience in a 4 or 5 star hotel
• Luxury hotel experience preferred
• Supervisory experience preferred
• Prior experience working with Opera or a related system a plus

Responsibilities

• Consistently offer professional, friendly, and engaging service
• Coordinate all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times
• Ensure that all team members have the necessary resources available to exceed guest expectations
• Consistently seek ideas for enhancing the Fairmont Gold product and services
• Maintain communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Track and forecast daily, weekly, and monthly Fairmont Gold occupancy
• Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
• Supervise all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
• Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution
• Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service
• Balance operational, administrative, and Colleague needs
• Lead the operation of the Fairmont Gold arrival and departures experience
• Involvement with training, development, and performance management of all Fairmont Gold Attendants
• Participating in recruitment and training of new Fairmont Gold Attendants
• Follow department policies, procedures, and service standards
• Follow all safety policies
• Other duties as assigned

Skills

Guest service

Supervisory experience

Team leadership

Tools

Opera PMS

Job description

Fairmont Washington D.C., Georgetown is seeking a Fairmont Gold Supervisor to lead the Gold floor operations as part of our exclusive lounge and room experiences. You will manage the Gold Attendants, ensure guest satisfaction, train staff, and coordinate with Front Office to deliver five-star service. Rate of pay: $25.00-28.50 per hour.

This is a full-time role with opportunities to grow within our luxury hotel, guiding a team dedicated to exceptional standards and personalized guest care.