Go-To Workplace Experience Host

ISS Facility Services - North America; Whippany (NJ); Vor Ort; USD 29.000 - 41.000; Vollzeit

Zusammenfassung

ISS Facility Services / Guckenheimer in Whippany, NJ is seeking a Go To Host who embodies service, hospitality, and brand values. As the primary contact for colleagues and guests, you ensure a welcoming, fun, and personal experience while logging activities for data-driven improvements.

The role covers hosting operations, desk and coordination tasks, and daily checks on workspaces. You will use technology for bookings, support tickets, and activating on-site experiences, while upholding safety

Qualifikationen

• Minimum 3-5 years in customer services handling Blue Chip/high-touch clients.
• High School Diploma or College Degree.
• Proven stellar customer service and strong teamwork.
• Proficient in Microsoft Office; Excel and PowerPoint; Condeco a plus.
• Excellent telephone and verbal communication skills.

Aufgaben

• Ensure clients and guests feel welcome and their needs are met in a friendly and professional manner.
• Capture guests' preferences for future visits and accommodate special requests.
• Use technology to assist in room booking, reserving amenities, and guest arrivals.
• Coordinate with Experience teams to maintain a 'one-team' ethos.
• Log tickets and maintain quality control on office floors.
• Provide first-line tech support (reboots, connection checks) and hand off unresolved issues to Techbar.

Kenntnisse

Customer service

Teamwork

Microsoft Office

Phone skills

Communication

Condeco knowledge

Property management

Ausbildung

High School or College Degree

Tools

Condeco

MS Office

Excel

PowerPoint

Jobbeschreibung

ISS Facility Services / Guckenheimer in Whippany, NJ is seeking a Go To Host who embodies service, hospitality, and brand values. As the primary contact for colleagues and guests, you ensure a welcoming, fun, and personal experience while logging activities for data-driven improvements.

The role covers hosting operations, desk and coordination tasks, and daily checks on workspaces. You will use technology for bookings, support tickets, and activating on-site experiences, while upholding safety