Go-to-Market & Revenue Ops Manager

Nexthink; Massachusetts; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid work model

Training platforms

Parental leave

401(k) with match

Referral bonuses

Job summary

Nexthink is seeking a Manager of Customer Service Operations to own the backbone of our global Go-to-Market engine, sitting at the intersection of Sales, Finance, Legal, and Customer Success to close deals faster and ensure smooth onboarding and renewal cycles.

You’ll lead a small team, own end-to-end billing and quote-to-cash, manage provisioning and licensing, and drive cross-functional improvements with Transformation, IT, RevOps, and Finance in a fast-scaling SaaS company.

Qualifications

• Master's degree or equivalent experience in Business, Finance, or Operations.
• Proven leadership experience in a fast-scaling software or SaaS environment.
• Strong stakeholder management and communication skills across CFO to analyst levels.
• Experience owning end-to-end billing, revenue recognition, and quote-to-cash processes.
• Familiarity with CRM/ERP/billing tools and process optimization.

Responsibilities

• Own the integrity of the bookings process end-to-end, enforcing revenue controls and audit readiness.
• Drive accurate, timely billing across License, Subscription, and Professional Services contracts.
• Champion the end-to-end Quote-to-Cash process and track KPIs across CRM, CPQ, and ERP systems.
• Manage the customer lifecycle from signature to separation, including onboarding, SLA tracking, and offboarding.
• Own license operations and provisioning, renewal quote production in collaboration with Sales and Customer Success.
• Manage channel order processing and partner license fulfillment for reseller/distributor ecosystem.
• Serve as the escalation point for billing disputes and provisioning failures; contribute to scalable training programs.
• Manage and develop a 2-person ops team across global markets.
• Lead cross-functional improvement initiatives with Transformation, IT, RevOps, and Finance.
• Demonstrate leadership in a fast-scaling SaaS environment and understanding of revenue lifecycle levers.

Skills

Leadership

Communication

Project management

Ownership mindset

Cross-functional collaboration

Education

Master's degree or equivalent

Tools

Salesforce

NetSuite

Zuora

Conga

SFDC CPQ

Job description

Nexthink is seeking a Manager of Customer Service Operations to own the backbone of our global Go-to-Market engine, sitting at the intersection of Sales, Finance, Legal, and Customer Success to close deals faster and ensure smooth onboarding and renewal cycles.

You’ll lead a small team, own end-to-end billing and quote-to-cash, manage provisioning and licensing, and drive cross-functional improvements with Transformation, IT, RevOps, and Finance in a fast-scaling SaaS company.