Go-Live Implementation Lead, Payments & Integrations

DEUNA; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Remote work from anywhere

Stock options

Health insurance support

Learning and development platform

Growth and career path

Job summary

DEUNA is hiring an Implementation Manager to own the merchant onboarding and integration journey after the technical design is closed. You will prepare integration packages, build go-live plans, answer technical questions, and coordinate internal teams to ensure high-quality merchant go-lives.

You will be measured by the speed and quality of go-lives, manage timelines, mitigate risks, and serve as the main technical point of contact during integration.

Qualifications

• 3+ years of experience in technical project management, technical account management, merchant integrations, or technical consulting — preferably in Fintech, Payments, or SaaS companies.
• Strong technical understanding of payment integrations (APIs, SDKs, payment gateways, fraud vendors, alternative payment methods).
• Exceptional project management skills: timeline creation, stakeholder management, risk mitigation.
• Client-facing experience: comfortable leading technical conversations with merchant engineering teams.
• Organized and proactive: capable of running multiple integration projects at the same time.
• Experience with UAT planning and test case validation.
• Fluent in Spanish and English.
• Startup or high-growth tech environment experience is a plus.

Responsibilities

• Prepare and deliver a full Statement of Work (SOW) for the merchant, including: Test credentials, API documentation, integration diagrams, and any project-specific technical material.
• Define and align a Go-Live Timeline: work with the merchant to break down the project into phases, identify milestones, dependencies, and risks.
• Be the merchant’s main technical point of contact during integration: support the merchant’s technical team with questions and troubleshooting.
• Own and push timelines: ensure both merchant and internal teams meet deadlines and manage risks, delays, and escalations.
• Collaborate closely with Product and Engineering to escalate blockers and follow up on required features.
• Build UAT matrices: internal alignment and merchant-facing validation of critical flows.
• Drive a clean go-live process: monitor launch success and ensure operational readiness of all flows.
• Post-go-live support: stay engaged for 3 weeks after go-live to ensure stability.

Skills

Technical project management

Client-facing

Spanish/English

Job description

DEUNA is hiring an Implementation Manager to own the merchant onboarding and integration journey after the technical design is closed. You will prepare integration packages, build go-live plans, answer technical questions, and coordinate internal teams to ensure high-quality merchant go-lives.

You will be measured by the speed and quality of go-lives, manage timelines, mitigate risks, and serve as the main technical point of contact during integration.