GMP IT Support Engineer (On-Site)

Nsc Global; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

NSC Global seeks an IT Support Engineer to provide dedicated on-site support in a GMP manufacturing environment. You will ensure availability and performance of workplace technology, production‑supporting systems, network connectivity, and critical peripheral devices.

As many technologies are located within controlled manufacturing areas, this role requires a consistent on-site presence to provide hands‑on assistance and ensure minimal disruption to production operations.

Qualifications

• Experience providing end-user computing and desktop support within enterprise environments.
• Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.
• Experience administering Active Directory user accounts and permissions.
• Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.
• Understanding of LAN, WAN, and wireless networking concepts.
• Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals.
• Knowledge of IT asset management and hardware lifecycle processes.
• Strong troubleshooting, customer service, and communication skills.
• Ability to work independently while effectively managing multiple priorities.

Responsibilities

• Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.
• Diagnose and resolve hardware, software, operating system, and user-related issues.
• Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.
• Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.
• Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements.
• Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.
• Install, configure, maintain, and troubleshoot office and manufacturing printers.
• Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print‑quality troubleshooting, and integration with manufacturing processes.
• Support barcode scanners and other production‑floor peripherals used within manufacturing operations.
• Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.
• Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.
• Document support activities and maintain compliance with operational, security, and regulatory requirements.

Skills

End-user support

Windows OS

Microsoft 365

Active Directory

ITSM (ServiceNow/Jira)

LAN/WAN

Printers & peripherals

Barcode scanners

IT asset management

Troubleshooting

Communication

Independent work

Education

Degree or diploma in Information Technology

Tools

ServiceNow

Jira Service Management

Job description

NSC Global seeks an IT Support Engineer to provide dedicated on-site support in a GMP manufacturing environment. You will ensure availability and performance of workplace technology, production‑supporting systems, network connectivity, and critical peripheral devices.

As many technologies are located within controlled manufacturing areas, this role requires a consistent on-site presence to provide hands‑on assistance and ensure minimal disruption to production operations.