IT Support Engineer

Nsc Global; Idaho; On-site; USD 65,000 - 90,000; Full time

Job summary

NSC Global is seeking an IT Support Engineer to deliver dedicated on-site IT support in a GMP manufacturing environment in Idaho. You will ensure availability and performance of workplace technology, production-supporting systems, and network connectivity, while adhering to site procedures and regulatory requirements.

Responsibilities include deskside support, AD administration, incident handling in ITSM systems, and coordination with cross-functional teams to minimize production disruption.

Qualifications

• Experience providing end-user computing and desktop support in enterprise environments.
• Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.
• Experience administering Active Directory user accounts and permissions.
• Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.

Responsibilities

• Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.
• Diagnose and resolve hardware, software, operating system, and user-related issues.
• Manage incidents and service requests through ITSM platforms (ServiceNow/Jira).
• Perform Active Directory administration including user onboarding/offboarding and permissions.
• Deliver IT support within GMP-controlled manufacturing environments with strict procedures and compliance.
• Troubleshoot wired and wireless network connectivity issues including cabling and WLAN access.
• Install, configure, maintain, and troubleshoot printers (office and manufacturing).
• Support Zebra and Datamax label printers and integration with manufacturing processes.
• Support barcode scanners and other production-floor peripherals.
• Coordinate with infrastructure, networking, application, and remote teams to resolve escalated issues.
• Maintain accurate IT asset records and manage device deployment and lifecycle.
• Document support activities and maintain compliance with operational, security, and regulatory requirements.

Skills

End-user computing

Desktop support

Networking concepts

IT asset management

Troubleshooting

Customer service

Communication skills

Independent work

Education

Degree or diploma in Information Technology or a related field

Tools

ServiceNow

Jira Service Management

Active Directory

Windows OS

Microsoft 365

Job description

Overview

NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices.

As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands‑on assistance and ensure minimal disruption to production operations

Responsibilities

• Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications.
• Diagnose and resolve hardware, software, operating system, and user-related issues.
• Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.
• Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management.
• Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements.
• Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.
• Install, configure, maintain, and troubleshoot office and manufacturing printers.
• Support and maintain Zebra and Datamax label printers, including label printing, configuration, connectivity issues, print‑quality troubleshooting, and integration with manufacturing processes.
• Support barcode scanners and other production‑floor peripherals used within manufacturing operations.
• Coordinate with infrastructure, networking, application, and remote support teams to resolve escalated issues.
• Maintain accurate IT asset records and manage device deployment, replacement, and lifecycle activities.
• Document support activities and maintain compliance with operational, security, and regulatory requirements.

Qualifications

Required Experience & Skills

• Experience providing end‑user computing and desktop support within enterprise environments.
• Strong knowledge of Windows operating systems, desktop hardware, and Microsoft 365.
• Experience administering Active Directory user accounts and permissions.
• Familiarity with ServiceNow, Jira Service Management, or similar ticketing systems.
• Understanding of LAN, WAN, and wireless networking concepts.
• Experience supporting printers, Zebra label printers, Datamax printers, barcode scanners, and related manufacturing peripherals.
• Knowledge of IT asset management and hardware lifecycle processes.
• Strong troubleshooting, customer service, and communication skills.
• Ability to work independently while effectively managing multiple priorities.

Preferred Qualifications

• Experience supporting pharmaceutical, biotechnology, medical device, manufacturing, or other highly regulated environments.
• Understanding of GMP regulations and controlled area working practices.
• ITIL, CompTIA, Microsoft, or similar industry certifications.
• Degree or diploma in Information Technology or a related field.