GMA Operations Medical Education Specialist – II

US Tech Solutions; Lexington (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A staffing solutions firm is seeking a GMA Operations Medical Education Specialist – II to manage Shire's Global Independent Medical Education request management system. The ideal candidate will have a relevant bachelor's degree and 3 years of experience in the biopharmaceutical industry. Key responsibilities include managing stakeholder relationships, vendor management, and ensuring compliance with regulatory requirements. Strong customer service and communication skills are essential for success in this role.

Qualifications

• 3 years of experience in the biopharmaceutical industry, preferably within a matrix organization.
• Experience managing vendors and balancing customer service with compliance.
• Knowledge of medical affairs customer interaction and documentation practices.

Responsibilities

• Assist in managing Shire’s Global Independent Medical Education request management system.
• Collaborate with multiple stakeholders to define systems and processes.
• Provide exemplary customer service to stakeholders.

Skills

Customer service skills

Project management

Vendor management

Communication

Organizational skills

Education

Bachelor’s degree in a relevant scientific or business field

Advanced degree (Masters of Science, MBA)

Tools

MS Outlook

MS Excel

MS PowerPoint

Visio

SharePoint

Job description

GMA Operations Medical Education Specialist – II

Contract

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website www.ustechsolutions.com.

We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well.

Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset.

Overview

Description

Primary Duties

• Assist in the management of Shire’s Global Independent Medical Education (IME) request management system.
• Review and process Global Independent Medical Education (IME) requests.
• Support management of system vendor.
• Support global IME process for review, approval, management and tracking of grants.
• Provide exemplary customer service to process/program stakeholders internally and externally.
• Maintain and strengthen collaborative relationships with Shire departments (Medical, Compliance, Program Management, and Legal teams etc).

Responsibilities

• 80%
• Assist in the management of Shire’s Global Independent Medical Education request management system.
• Assist with management of IME program processes (contracting, budget management, metrics tracking, and vendor management)
• Manage internal and external stakeholder expectations and inquiries in person, via program inbox and phone
• 20%
• Collaborate with multiple stakeholders including compliance business partners to define and refine systems and processes
• Assist with the development and implementation of training programs to comply with existing and new processes
• Support development of periodic communications regarding program updates and metrics
• Support the team in audits of the IME system and process.

Other Job Requirements

• Availability to travel approximately 10% of time
• Availability to participate in early or late meetings/teleconferences

Required Education and Experience

• A relevant scientific or business related bachelor’s degree (BS or BA) is required
• 3 years of experience in the biopharmaceutical industry, preferably within a matrix organization
• Experience in managing vendors
• Ability to balance excellent customer service skills with strict compliance requirements
• Exhibit the ability to verbally communicate with persons both inside and outside the organization
• Effectively organize, prioritize and manage multiple projects in a fast paced environment
• Present ideas clearly and concisely
• Exhibit proficiency with computer software programs and the ability to learn systems quickly.
• Knowledge of medical affairs customer interaction and documentation best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines is required
• Experience with MS Outlook, Word, Excel, PowerPoint, Visio, SharePoint, etc.

Preferred Education and Experience

• An advanced medical, science or business degree (Masters of Science, MBA) is preferred
• Experience with grants management software (Polaris, VisionTracker, Grants Stream etc…)
• Experience managing grants from either the requestor or provider POV
• Experience within a compliance function/organization
• Experience with process mapping and data visualization tools (Visio, Qlikview, etc.)
• 1 year of experience managing and/or developing grants is preferred