Global Medical Education Operations Specialist II

US Tech Solutions; Lexington (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A staffing solutions firm is seeking a GMA Operations Medical Education Specialist – II to manage Shire's Global Independent Medical Education request management system. The ideal candidate will have a relevant bachelor's degree and 3 years of experience in the biopharmaceutical industry. Key responsibilities include managing stakeholder relationships, vendor management, and ensuring compliance with regulatory requirements. Strong customer service and communication skills are essential for success in this role.

Qualifications

• 3 years of experience in the biopharmaceutical industry, preferably within a matrix organization.
• Experience managing vendors and balancing customer service with compliance.
• Knowledge of medical affairs customer interaction and documentation practices.

Responsibilities

• Assist in managing Shire’s Global Independent Medical Education request management system.
• Collaborate with multiple stakeholders to define systems and processes.
• Provide exemplary customer service to stakeholders.

Skills

Customer service skills

Project management

Vendor management

Communication

Organizational skills

Education

Bachelor’s degree in a relevant scientific or business field

Advanced degree (Masters of Science, MBA)

Tools

MS Outlook

MS Excel

MS PowerPoint

Visio

SharePoint

Job description

A staffing solutions firm is seeking a GMA Operations Medical Education Specialist – II to manage Shire's Global Independent Medical Education request management system. The ideal candidate will have a relevant bachelor's degree and 3 years of experience in the biopharmaceutical industry. Key responsibilities include managing stakeholder relationships, vendor management, and ensuring compliance with regulatory requirements. Strong customer service and communication skills are essential for success in this role.