GM: Propel Guest Experience & High-Performance Team

bartaco; Charlotte (NC); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Fun work environment

Career development

Competitive pay

Meal discounts

Paid vacation

Gym discounts

Language courses

Health insurance

Mental health support

401K match

Job summary

bartaco is seeking a General Manager in the United States market to lead daily restaurant operations, mentor a team, and drive guest satisfaction. The role requires strong leadership, accountability, and a commitment to hospitality excellence, while upholding bartaco’s touchstones and brand standards.

As a GM, you’ll oversee financial performance, inventory, and menu quality, while fostering a guest-obsessed culture and community engagement across all levels of the restaurant team.

Qualifications

• 3 years of restaurant experience as a General Manager
• A passion for hospitality and a commitment to delivering outstanding guest experiences
• Exceptional leadership and communication skills
• Experience mentoring and training hourly team members
• Attention to detail and problem-solving skills
• Flexibility to work evenings, weekends, and holidays

Responsibilities

• Oversee daily restaurant operations, ensuring seamless execution of service and operational standards
• Develop and mentor a team of managers and staff, fostering a culture of hospitality, accountability, and excellence
• Drive guest satisfaction and loyalty through 100% manager visits—engaging meaningfully with guests, creating return guests, and fostering long-term relationships
• Ensure teams consistently execute high standards of guest interaction, maintaining exceptional hospitality and service
• Demonstrate strong business acumen through managing financial performance, including budgeting, forecasting, cost control, and revenue growth
• Drive incremental sales through exceptional service, personalized recommendations, community engagement, and fostering guest loyalty
• Proven track record of driving sales growth and achieving KPI targets through strategic goal setting and local market expertise
• Deep knowledge of recipes and kitchen operations, collaborating with the culinary team to maintain high-quality food and beverage offerings
• Ensure effective delegation across the team, empowering team members, fostering ownership, and ensuring smooth operations
• Oversee inventory management, including ordering, receiving, tracking, analyzing AVT, detecting issues proactively, and ensuring accountability
• Ensure compliance with all health, safety, and company policies and regulations while maintaining the restaurant’s physical condition and brand standards
• Plan and organize business operations, effectively communicating restaurant goals and aligning the team toward success
• Commit to weekly manager meetings, driving accountability, consistency, and continuous improvement
• Ensure daily, informative, and inspiring pre-shifts occur, keeping the team aligned and motivated
• Recruit, train, and develop a high-performing team, promoting teamwork, accountability, and a guest-obsessed mentality
• Manage and communicate effectively around rollouts, ensuring smooth execution and team readiness
• Act as a brand and culture ambassador for bartaco, leading community outreach and engagement while maintaining strong market awareness
• Mentorship, coaching, and accountability—ensuring every role contributes to exceptional service and operational excellence

Job description

bartaco is seeking a General Manager in the United States market to lead daily restaurant operations, mentor a team, and drive guest satisfaction. The role requires strong leadership, accountability, and a commitment to hospitality excellence, while upholding bartaco’s touchstones and brand standards.

As a GM, you’ll oversee financial performance, inventory, and menu quality, while fostering a guest-obsessed culture and community engagement across all levels of the restaurant team.