GM Parts Counterperson

Keller Ford Hanford; Hanford (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Keller Ford Hanford is seeking a knowledgeable parts professional to support our parts department and ensure smooth operations for both internal teams and external customers. You will help identify, source, and sell automotive parts while providing accurate information, timely service, and a positive experience at every interaction.

You will assist customers, technicians, and service advisors in locating and ordering the correct parts, maintain inventory and pricing knowledge, process orders,

Qualifications

• Experience in automotive parts, retail, dealership, or related customer service environment preferred.
• Strong communication and interpersonal skills.
• Attention to detail with accurate order processing.
• Comfort with inventory, pricing, and applications knowledge.
• Ability to stay organized in a fast-paced setting and manage priorities.

Responsibilities

• Assist customers, technicians, and service advisors with locating and ordering parts.
• Maintain knowledge of parts inventory, availability, pricing, and applications.
• Process parts orders, issue invoices, and complete related documentation.
• Support the parts department with stocking, receiving, shipping, and inventory control.
• Research part numbers, interchange information, and vehicle specifications using available systems.
• Communicate with vendors, dealerships, and internal teams to coordinate orders and resolve issues.
• Help maintain a clean, organized, and professional parts area.
• Deliver a high level of customer service in a courteous and professional manner.

Skills

Experience in automotive parts

Customer service

Communication skills

Attention to detail

Organizational skills

Inventory knowledge

POS / computer skills

Team player

Tools

POS systems

Job description

We are seeking a knowledgeable, customer-focused professional to support our parts department and help ensure smooth operations for internal teams and external customers. In this role, you will assist with identifying, sourcing, and selling automotive parts while providing accurate information, timely service, and a positive experience at every interaction.

What You’ll Do

• Assist customers, technicians, and service advisors with locating and ordering the correct parts and accessories.
• Maintain a strong understanding of parts inventory, availability, pricing, and applications.
• Process parts orders, issue invoices, and complete related documentation accurately and efficiently.
• Support the parts department with stocking, receiving, shipping, and inventory control activities.
• Research part numbers, interchange information, and vehicle specifications using available systems and catalogs.
• Communicate clearly with vendors, dealerships, and internal teams to coordinate orders and resolve issues.
• Help maintain a clean, organized, and professional parts area.
• Deliver a high level of customer service while representing the organization in a courteous and professional manner.

What We’re Looking For

• Previous experience in automotive parts, retail, dealership, or a related customer service environment preferred.
• Working knowledge of automotive parts, systems, and terminology is an advantage.
• Strong attention to detail and the ability to accurately process orders and transactions.
• Excellent communication and interpersonal skills.
• Ability to stay organized in a fast-paced environment and manage multiple priorities.
• Basic computer skills and comfort using inventory or point-of-sale systems.
• Dependable, team-oriented, and committed to providing quality service.

What Success Looks Like

• Customers and coworkers receive prompt, accurate, and helpful support.
• Parts are identified, ordered, and delivered with minimal errors or delays.
• Inventory records remain accurate and well maintained.
• The parts department operates efficiently and contributes to overall team success.

Why Join Us

• Be part of a collaborative team focused on service and quality.
• Gain experience in a dynamic automotive environment.
• Opportunity to build product knowledge and advance within the organization.
• Work in a role where your attention to detail and customer service make a real impact.